Customer Service Representative - Credit and Collections
Company: AT&T
Location: Burkburnett
Posted on: May 18, 2023
Job Description:
This job reports to our 4300 Kell Blvd, Wichita Falls, TX
location. If considered, you must be able to report to this
location. This is your opportunity to be the voice of AT&T - a
global leader in communications and technology. As a member of our
team, you'll redefine customer service, creating meaningful
connections with each customer. Every interaction is an opportunity
to int roduce the latest technology, services and offers. While you
drive to meet your daily and monthly sales goals, you'll help our
customers stay connected to what matters the most. How you'll make
an impact You'll handle customer service calls ranging from billing
and payments to plan changes and upgrades. You'll use creative
problem-solving skills to address complex customer questions and
concerns while navigating between multiple tools and systems to
update customer accounts and maintain records. Your goal will be to
provide effective and timely resolutions for customers and deliver
personalized recommendations for our latest products and services.
Your consultative approach will help you meet monthly sales goals
and to ultimately deliver an outstanding customer experience. What
your day-to-day will look like
- You'll instill confidence and loyalty in the customers through
thoughtful listening, utilizing your knowledge of AT&T's
products and services to effectively service and retain
customers.
- You'll resolve complex customer issues, virtually, using
various tools and resources, along with quick access to engage with
your manager or support team for assistance.
- You'll be an expert at simplifying the explanation of customer
bills, rate plans, and features of AT&T's products and
services.
- When issues arise, you'll step in to perform basic
troubleshooting on both products and services.
- In this full-time position (40 hours/week) you'll work a set
schedule including breaks, lunches and scheduled open time to
ensure availability to answer the customer's call and provide
exceptional service. What you can look forward to
- Our Customer Service Representative's start at $29,042 with a
pay increase every six months until you reach to top pay scale of
$44,070. Joining our team comes with amazing perks and
benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays (With some exceptions bargained
employees qualify for one week of PTO after 6 months of service and
2 weeks after the first year). At least 6 company designated
holidays and additional PTO (based on bargaining group to which you
are hired).
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident
hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility
plans and accessories, AT&T internet (and fiber where
available) and AT&T phone What we're looking for
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is
essential. Specific job assignments may require day, evening,
weekend, or holiday hours. Occasional overtime may be
required.
- Ability to work onsite in one of our call centers. Career
possibilities are limitless with AT&T. You will have the chance
to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're ready to take the lead as the voice of
AT&T, we'd love to hear from you!
Keywords: AT&T, Wichita Falls , Customer Service Representative - Credit and Collections, Accounting, Auditing , Burkburnett, Texas
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