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Front Counter Director of Hospitality

Company: Chick-fil-A Wichita Falls
Location: Wichita Falls
Posted on: May 15, 2022

Job Description:

Job DescriptionChick-fil-A Wichita Falls is seeking a Front Counter Director of Hospitality who has the capacity to oversee and own one area of the business while leading a large team. The Director will have the ability to innovate change to support business growth, provide world class hospitality, unmatched customer service, and be a servant leader to those they supervise. The Director will serve as a key leader for the organization, serving on the leadership team and helping oversee 50+ team members.RESPONSIBILITIES

  • Direct and oversee a large team to deliver a positive and efficient guest experience
  • Provide vision and execute the plan
  • Plan the business for your area of the restaurant
  • Serve as a subject matter expert in area of expertise
  • Set goals and assess results
  • Work with the leadership team to ensure appropriate daily and restaurant staffing levels
  • Assist in leadership development with the Leadership Team and Owner/Operator
  • Maintain a positive working relationship, treating all employees with respect
  • Possess a complete understanding of each key position in hospitality
  • Demonstrate knowledge of the brand and menu items
  • Maintain regular and consistent attendance and punctuality
  • Follow Chick-fil-A's operational policies and proceduresQUALIFICATIONS
    • Bachelor's Degree preferred but not required
    • 2+ years of management experience with positive results to show
    • Must have flexible availability for days and nights, including Saturday
    • Proven leadership experience - have led and developed teams
    • Effective communicator with the entire team; great listener
    • Results-oriented and able to work in a very fast-paced and high-stress environment
    • Ability to have direct, win/win conversations in difficult situations
    • Resourceful; has the ability to think and do; go-getter
    • Systems thinker; innovator; problem-solver
    • High integrity and character
    • Optimistic in adversity; a natural team cheerleader
    • Demonstrates a servant-leadership mentality
    • Sense of ownership; self-motivated with a willingness and eagerness to learn
    • Takes initiative; driven and hard-working individual with a growth mindset
    • Organized and detail-oriented with a strong sense of follow-through
    • Desire to care for others. Strong relationship builder.
    • Passion for people and delivering world-class serviceBENEFITS
      • Health/Dental/Vision Insurance Coverage
      • 401K match program
      • Opportunity for growth and advancement
      • Competitive pay
      • Free meals
      • Paid time off
      • Cell phone reimbursement
      • Sundays off
      • Flexible work schedule
      • Scholarship opportunities - $1000, $2500, $25,000

Keywords: Chick-fil-A Wichita Falls, Wichita Falls , Front Counter Director of Hospitality, Executive , Wichita Falls, Texas

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