Medical Receptionist - Cardiology
Company: Skagit Regional Health
Posted on: November 18, 2021
Job Category Administrative Position Medical Receptionist -
Cardiology Req Code 20743 Location Skagit Regional Clinics - Mount
Vernon Job Summary The information described in this job
description has been designed to indicate the general nature of the
work performed. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job.
Responsible for providing customer service to patients in person or
by telephone. Schedules appointments and collects required
information and patient copays. Monitors patient arrival and wait
times, communicating delays and suggesting options as needed.
Assists with insurance and account questions as required. May
coordinate referral and authorization duties for medical care.
Works effectively and cooperatively within the workplace.
Location/Department specific tasks and competencies may apply.
Essential Functions Perform all frontline patient interaction. As
the first point of contact, schedule, cancel and reschedule
appointments according to practice guidelines, consistently
capturing essential information. Facilitate appointment reminders.
Monitor patient arrival and wait times, communicating delays and
suggesting options as needed. Obtain patient registration
information according to practice guidelines in an accurate manner.
Maintain patient information in an accurate and timely manner.
Prepare all patient records according to practice guidelines in an
accurate manner. Verify insurance eligibility, benefits and
contractual agreements according to practice guidelines. Complete
referral authorization and/or surgery pre-authorization processes
in a timely manner. Facilitate the resolution of insurance, benefit
or contractual obligation issues. Collect and document receipt of
co-payments. In accordance with cash management policy, balance the
ledger and cash drawer at the end of the shift in an accurate
manner. Coordinate insurance authorization and referral
requirements. Ensure all requirements are fulfilled in accordance
with established guidelines. Sort fax server in an accurate and
timely manner in accordance with established guidelines. Maintain
ability to effectively utilize Microsoft Office (Outlook) and
department specific software applications to perform work.
Communicate effectively and cooperatively in the workplace.
Actively contribute to the achievement of Quality Improvement and
Lean Process Improvement activities. Complete all mandatory
learning requirements in a timely manner. Maintain current
licensure and/or certification as required. Attend and actively
participate in all department, team and/or committee meetings.
Comply with all Skagit Regional Health, department and location
specific policies and procedures. Perform other duties as assigned
by Supervisor or designee. Maintain availability to float to other
departments as needed. Education High School graduate or GED
required. Experience/Training Minimum one (1) year healthcare
experience preferred. License/Certification None required. Other
Qualifications Effective verbal, written and interpersonal
communication skills required. Must be able to effectively utilize
Microsoft Office applications to perform work. Well-developed
problem solving and analytical skills required. Must be able to
effectively prioritize workload amongst frequent interruptions with
competing priorities. Superior customer services skills required.
Must be proficient with an EMR. Must possess the ability to grasp
new programs and concepts quickly. Bilingual Spanish/English
preferred. Ability to coordinate work schedule with requirements of
position (may include overtime and weekend work).
Keywords: Skagit Regional Health, Wichita Falls , Medical Receptionist - Cardiology, Healthcare , Vernon, Texas
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