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BUDDY HOLLY BANQUET MGR

Company: United Supermarkets
Location: Wichita Falls
Posted on: January 15, 2022

Job Description:

This position is based out of Lubbock, Tx and is responsible to develop and foster business through proactive direct sales, appropriate calls and tours. Finding new business and maintaining profitable relationships with existing account base. In addition to the responsibility as a liaison for the customer/client from sales to Event Services.

The Banquet Manager will oversee the banquet department staff as well as detail customer and event needs as required on Banquet Event Orders. This position requires excellent selling skills, strong communication tools, detailed understanding of food and beverage and working knowledge of Property Operations as it pertains to his/her client's needs. Collaboration with Sales & Operations as well as the Leadership Team to develop and grow market share, increase revenues as well as increasing guest satisfaction scores is paramount.Your day to day:This role will oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Lead the day-to-day operation of the banquet department, communicate objectives, and schedule/assign work. Plan and lead team meetings to provide coaching around new procedures, policies, areas of need. Communicate and enforce policies and procedures. Drive the hiring process, including job posting, candidate selection, interviewing and hiring of Banquet team members. Drive salary changes, discipline and termination actions for banquet team members. Ensure all staff is properly trained through the use of written training plans and have the tools and equipment needed to effectively carry out their job functions.
Key Responsibilities:

  • Manage the catering sales efforts for the property, including weddings, groups and convention business
  • Solicit/Book local catering business and assist in group bookings
  • Develop menus that drives sales and profit
  • Execute and support operational aspects of business booked (generating proposal, writing contracts, customer correspondence)
  • Plan, direct, assign and delegate responsibility for all functions of the Food & Beverage department areas to meet daily operational needs
  • Select, train and develop team members to ensure quality recruitment, retention, and career growth.
  • Develop and implement schedules for all team members in the Food & Beverage department areas on a weekly basis and manage labor levels to meet business needs.
  • Ensure daily stand-up meetings are held with team members in the various Food & Beverage department areas.
  • Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options.
  • Meet with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements.
  • Collaborate with Event Sales to ensure proper service to clients during banquets.
  • Supervise assigned team members in all areas of the Food & Beverage department. Supervisory responsibilities include hiring, disciplining, counseling, and evaluating team members in the various Food & Beverage department areas
  • Adhere to monthly forecasts and administer operations in a fiscally responsible manner
  • Work closely with the culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus
  • Create a destination of choice environment for both hotel and external guests
  • Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
  • Ensure compliance of all policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations
  • Perform any other job-related duties as assignedKey Requirements:
    • College Degree preferred
    • 2-3 years previous Food & Beverage management experience
    • Well rounded knowledge in both food and beverage areas
    • Open to being cross-trained
    • Product knowledge
    • Must have excellent interpersonal skills
    • Available to work a flexible schedule, including holidays and weekends
    • Accurate forecasting abilities
    • Supervisory and leadership skills; ability to lead by example
    • Knowledge of general sales techniques and up-selling skills
    • Superior customer service skills
    • Excellent trainer and follow up acumen
    • Strong verbal and written communication skills
    • Excellent time management and organizational skills that are focused on details
    • Proficient in computer skills; Microsoft Word, Excel, Office etc..
    • POS systems and Catering software
    • 4 plus years' experience in midsize to large hotels with meeting space preferred
    • Ability to stand for long periods of time
    • Ability to stoop, kneel, crouch and reach
    • Ability to lift and/or move up to 100 pounds
    • Ability to accept supervisory coaching related to performance, work habits, and attitude
    • Ability to function as a team member and get along with others

Keywords: United Supermarkets, Wichita Falls , BUDDY HOLLY BANQUET MGR, Hospitality & Tourism , Wichita Falls, Texas

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