Shift Leader

Company: Buffalo Wild Wings
Location: Wichita Falls
Posted on: May 27, 2023

Job Description:

POSITION SUMMARY: In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.
KEY RESPONSIBILITIES:
---Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
---Support appropriate personnel policies, labor laws and safety procedures
---Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
---Transition into opening/closing duties
---Make guests really happy by providing great guest service
---Resolve guest complaints/issues
---Lead team members to open, transition, and close shifts
---Manage and organize the line and delegate duties to team members
---Know and uphold standards for product quality
---Work the line as needed
---Execute and support all food safety requirements and practice
---Control food costs, labor, waste, and cash on the shift
---Count cash drawers and follow proper daily cash handling procedures
QUALIFICATIONS/SKILLS:
---Great communication skills to communicate effectively with guests and co-workers; bi-lingual skills a plus
---Must have a positive attitude and ethics which support our values and culture
---Must be a strong team player
---Ability to train and coach others
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Keywords: Buffalo Wild Wings, Wichita Falls , Shift Leader, Hospitality & Tourism , Wichita Falls, Texas