WichitaFallsRecruiter Since 2001
the smart solution for Wichita Falls jobs

Customer Service Representative Remote

Company: VIPdesk Connect
Location: Wichita Falls
Posted on: September 5, 2019

Job Description:

Customer Service Representative Remote


VIPdesk Connect is hiring awesome people who excel in customer service and technical support to join us for the holiday season. Be a part of our supportive and fun team while putting your problem-solving skills to work with appreciative and enthusiastic brand-loyal customers.

The Seasonal Customer Service Representative (we call Brand Ambassador) on the Shared Retail Team will assist with a diverse lineup of brands (including Skullcandy and ASTRO Gaming) by answering questions about our client's products, product availability, policies, promotions, and provide general customer service resolutions on behalf of our client. The Customer Service Representative is responsible for assisting customers via all contact channels (phone, email, chat, SMS, social).

The Customer Service Representative will use his/her passion and knowledge of our client's brand and related experience to ensure an authentic experience that promotes brand loyalty.

Why People Love to Work Here

  • VIPdesk Connect has the best interest of its employees at heart. Everyone is very willing to help and provide support if needed. I enjoy every single day I am here.
  • An understanding, fun, learning environment where questions are always welcome.
  • I tell friends and strangers alike on a daily basis all the good, positive and helpful things there are about working here.

    We're a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen.

    Who We Are:

    VIPdesk Connect is the leading virtual customer care provider, providing exceptional customer service. Our mission is to provide talented and amazing team members (Customer Service Representatives) the opportunity to work from home and deliver service for the brands they love.

    What Makes Us Stand Out:
    • Our team is comprised of a talented and passionate group of individuals who work from home across the US
    • All of our amazing Customer Service Representatives (we call Brand Ambassadors) telework from their secure home office
    • Professional paid and interactive training in a virtual classroom with a live trainer
      What Does a Brand Ambassador Do?

      A Brand Ambassador is a Customer Service Representative who helps customers by answering questions about products, product availability, policies, events and promotions, and provide general customer service resolution on behalf of a diverse lineup of brands. Brand Ambassadors use their passion and knowledge of the brands and related experience to ensure an authentic experience.

      Essential Responsibilities Include, but are not limited to:
      • Interact with customers via all channels (phone, email, chat, SMS, social) to provide information in response to inquiries about products and services
      • Meet our clients average handle time targets, quality standards, productivity metrics, and adhere to policies and procedures
      • Apply high-quality customer service guidelines while servicing customers
        • Six (6) or more months experience sales with consumer products brands
        • Six (6) or more months with tier one troubleshooting
        • Two (2) or more years related customer service experience
        • Due to the home-based nature of this job, the Brand Ambassador is required to have a home-office environment, internet access, USB headset, router, modem, web camera and a computer system that meets VIPdesk Connect policies and maintenance requirements
        • Able to work weekend and holiday hours
        • High school diploma or equivalent
        • Working knowledge of Microsoft Office Suite, Office 365
        • Able to successfully pass a credit, criminal and employment reference security check
        • Must live in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
          Preferred Qualifications:
          • Some college
          • Knowledge of audio terminology and gaming a plus
          • Experience with brand loyalty and diverse lines of business
          • Passion for customer satisfaction
          • Able to thrive in a performance-based environment and motivated by goals and incentives
          • Excellent verbal and written communication skills
          • Able to type at least 35 WPM with proper spelling and use of grammar
          • Able to learn and work independently as well as in a team environment
          • Detail-oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
            This is a Seasonal Customer Service Representative position for the 2019/20 Holiday Season.

            VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

            Apply Online Below

Keywords: VIPdesk Connect, Wichita Falls , Customer Service Representative Remote, Hospitality & Tourism , Wichita Falls, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Crewmembers - Cooks, Cashiers and Customer Service
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE-- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Lawton
Posted on: 09/16/2019

Description: OverviewThe Dishwasher provides guest service by assuring that all tableware, glassware, chinaware, and cooking utensils are sanitary and clean. The Dishwasher is the person most responsible for making (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Wichita Falls
Posted on: 09/18/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Wichita Falls
Posted on: 09/23/2019

Current Students Only - Starbucks Barista
Description: This position contributes to Starbucks success by providing legendary customer service to all customers. A Barista creates the Starbucks Experience
Company: Starbucks
Location: Lawton
Posted on: 09/23/2019

Customer Service Travel Agent
Description: Mommy Jobs Online agents on the Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and (more...)
Company: Mommy Jobs Online
Location: Lawton
Posted on: 09/16/2019

Customer Services Representative
Description: Job DescriptionWorking conditions This position works in an office providing customer services to customers and potential customers in person and over the phone. The AE typically works 9am to 6pm Monday (more...)
Company: Kelly Services
Location: Lawton
Posted on: 09/17/2019

At Home Customer Service Starting Immediately !!
Description: Nation's premier provider of Discount Healthcare Programs is currently interviewing for Benefit
Company: MAH Benefits
Location: Lawton
Posted on: 09/13/2019

Start Immediately at Home Customer Service
Description: We are seeking very motivated, responsible and fun individuals to join our health and dental benefits discount company. If you are a people
Company: MAH Benefits
Location: Lawton
Posted on: 09/4/2019

Seasonal: Guest Advocate (Cashier), General Merchandise, Ful
Description: ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guests---say--- I love Target --- When you work at Target, you're helping every family (more...)
Company: Target
Location: Lawton
Posted on: 09/14/2019

Retail Mortgage Loan Originator - Lawton
Description: Williams Lea is hiring for Collections
Company: Williams Lea
Location: Lawton
Posted on: 09/20/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Wichita Falls RSS job feeds