Desktop Support Specialist Team Lead

Company: Summit Technologies
Location: Fort Sill
Posted on: April 1, 2026

Job Description:

Summit Technologies Inc. is seeking a Desktop Support Specialist Team Lead to take the lead and provide client administration and desktop support services in support of a U.S. Army installation at Fort Sill, OK. This role delivers Tier I operational and sustainment support for Microsoft-based client systems, enterprise applications, and classroom audiovisual technologies. The ideal candidate will have strong experience supporting enterprise desktop environments, Microsoft Intune, Army baseline configurations, and end-user troubleshooting in a structured DoD environment. You will support mission-critical Army operations in a structured, high-impact environment where reliability, responsiveness, and professionalism are essential. This role offers hands-on technical engagement and the opportunity to contribute directly to operational readiness and training support systems. Candidates must be eligible for a DoD Secret Clearance. Key Responsibilities Provide administration and lifecycle management of Microsoft desktop and laptop systems. Register and manage client equipment within installation software and asset management systems. Establish, maintain, troubleshoot, and delete Microsoft Intune accounts and managed client systems. Deliver Tier I support via phone, remote access tools, and on-site service. Maintain operating systems and client applications in accordance with Army baseline configurations, service packs, patches, security fixes, and antivirus standards. Troubleshoot and resolve desktop baseline application and email issues. Coordinate standard system image configuration updates with the Network Enterprise Center (NEC). Install, configure, and maintain desktop COTS and GOTS applications. Configure Standard Army application systems. Perform commercial hardware repair on desktop and laptop systems. Assist System Administrators with: Testing local client applications Security patch validation System software installations Network hardware configuration testing Generate and update technical documentation, including: Continuity Books Standard Operating Procedures (SOPs) User Guides Configuration Change Requests Use the Army Enterprise Service Desk system to create, update, modify, and resolve support incidents. Serve as a technical representative in meetings, clearly communicating with both technical and non-technical personnel. Provide daily on-site Tier I support for classroom audiovisual systems, including: Hardware and software support Networking components Microsoft Teams video conferencing systems for FCP classrooms Required Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 1–3 years of experience supporting enterprise desktop environments. Experience with Microsoft Intune or other endpoint management tools. Knowledge of: Windows desktop operating systems Microsoft Office and email systems Enterprise patch management Hardware troubleshooting and repair Experience working in a structured DoD or enterprise IT environment preferred. Strong written and verbal communication skills. Ability to support users at all organizational levels. Preferred Qualifications CompTIA Security (or DoD 8570/8140 compliant certification). Experience supporting U.S. Army baseline systems. Familiarity with Army Enterprise Service Desk tools. Experience supporting classroom AV and Microsoft Teams environments. Core Competencies Customer-focused service delivery Technical troubleshooting and root cause analysis Configuration management discipline Documentation accuracy Team collaboration Professional communication Security Clearance Must be eligible to obtain a U.S. Government Secret Clearance. If you feel you are qualified and want to be considered for this position, please supply the following to: gdpmw6z8haa9o7mak48zgffxio@crelate.net, and please put the job number ‘6922 ’ in the subject line: Updated resume including MM/YYYY for each employer. Best times/dates to interview (plus phone you can best be contacted at). Availability to start once given formal offers. Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Summit Technologies, Wichita Falls , Desktop Support Specialist Team Lead, IT / Software / Systems , Fort Sill, Texas