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Intrust Bank: Manager - Loss Prevention

Company: Intrust Bank
Location: Wichita Falls
Posted on: September 16, 2020

Job Description:

At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It’s something we’ve learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all– trust.Job Summary: Provides overall management and leadership to collections and recovery departments of Consumer Lending. Recommends and implements products and processes to minimize losses. Ensures compliance with all regulations and keeps abreast of changes to laws and regulations as they pertain to loss control. Participates in budgeting and strategic planning and is responsible for meeting goals established as a result of these processes. Responsible for ensuring the successful implementation of initiatives and projects to support the department and/or division. Establishes work processes for direct reports and ensures a high-level customer service is delivered and promotes and fosters teamwork across all areas of INTRUST. Represents INTRUST Bank in all he or she does in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.Essential Functions:Oversees the management of centralized collections for consumer loans and checking accounts.Responsible for monitoring collections delinquency and loss levels and adjusting strategies and procedures to ensure they meet strategic objectives.Establishes effective team communication and training to maintain efficiencies and job competencies.Uses discretion and judgment when resolving staff issues, technology issues, customer issues, and departmental responsibility issues.Seeks out new technology, techniques, or vendors to improve efficiencies, quality, or service. Creates recommendations based on this research to management. Keeps abreast of delinquency and loss trends that should be elevated to management and recommend strategy changes to improve performance.Responsible for the selection, retention, coaching, performance management and development of direct reports.Education and Experience: College degree and minimum of 5 + years of related experience required.Previous collections experience preferred. Previous management experience required.Required Skills and Knowledge: Relies on extensive experience and judgment to plan and accomplish goals. Excellent written and communication skills. Computer skills required, including knowledge of spreadsheets, Word, and other office computer programs. Leadership and management skills with the ability to motivate employees to reach strategic goals. Ability to manage multiple high priority demands at one time. Knowledge of federal/state affirmative action and equal employment laws/regulations.Required Licenses and/or Certifications: None.Physical Demands: Long periods of sitting and viewing a personal computer.Working Conditions: Normal office conditions.This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against anyqualifiedemployee orapplicant for employment on the basis of protected military or veteran status,disability, race, color, religion, sex, age, national origin,pregnancy,genetic information, sexual orientation, gender identity,or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

Keywords: Intrust Bank, Wichita Falls , Intrust Bank: Manager - Loss Prevention, Other , Wichita Falls, Texas

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