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Shift Leader

Company: Buffalo Wild Wings
Location: Wichita Falls
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY: In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

KEY RESPONSIBILITIES:

  • Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
  • Support appropriate personnel policies, labor laws and safety procedures
  • Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
  • Transition into opening/closing duties
  • Make guests really happy by providing great guest service
  • Resolve guest complaints/issues
  • Lead team members to open, transition, and close shifts
  • Manage and organize the line and delegate duties to team members
  • Know and uphold standards for product quality
  • Work the line as needed
  • Execute and support all food safety requirements and practice
  • Control food costs, labor, waste, and cash on the shift
  • Count cash drawers and follow proper daily cash handling procedures

QUALIFICATIONS/SKILLS:

  • Great communication skills to communicate effectively with guests and co-workers; bi-lingual skills a plus
  • Must have a positive attitude and ethics which support our values and culture
  • Must be a strong team player
  • Ability to train and coach others

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Keywords: Buffalo Wild Wings, Wichita Falls , Shift Leader, Other , Wichita Falls, Texas

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