Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 10, 2021
The Investigator VII performs highly advanced (senior-level)
investigative work in Long-Term Care faciities. Works independently
or as a member of a highly specialized interdisciplinary team
conducting complaint and incident investigations to determine
compliance with state and federal laws, regulations and rules.
Works at a senior-level in planning, organizing and conducting
regulatory investigations and completes investigation reports and
statements of deficiencies/violations which support the actions and
remedies recommended by the Enforcement Team. Recommends
appropriate regulatory action based on investigation findings.
Works under minimal supervision and has considerable latitude for
the use of initiative and independent judgement. Performs
investigations of complaints from individuals, providers, staff or
high level external stakeholders, such as the Legislature and
Governor's office as well as other entities. Works high volume of
complicated cases in compressed timeframe and performs case
re-investigations. Interfaces with complainants and provides
information on case findings. Develops and implements training for
field investigators to facilitate effective work processes for the
Unit. Participates as a member of the Enforcement Team and Quality
Assurance Team. Conducts Surveys and Inspections as needed.
Demonstrates a high-level skill set to meet the complex nature of
functions associated with this position.
Essential Job Functions:
Conducts highly advanced (senior-level) investigations using
applicable protocols, state and federal regulations, and
appropriate policies and procedures for the Long-Term Care
Regulatory program areas, and other areas as assigned, including
CMS State Operations Manual (SOM), State Licensure Requirements and
the Long-Term Care Regulatory Investigation Handbooks.
Investigative protocols and procedures are conducted in an
effective, thorough and professional manner. Meets investigations
standards and completes forms and reports accurately, correctly,
and free of error. Maintains current knowledge base regarding
applicable rules, standards, regulations and other requirements.
Communicates with manager on ongoing basis to ensure all pertinent
information is shared timely.
Performs highly advanced (senior-level) investigations in a
professional and efficient manner and reports findings through the
established, proper channels. Conducts professional interviews of
witnesses and complainants and evaluates, interprets and summarizes
the information. Must possess the ability to maintain
confidentiality at all times and in all situations.
Assumes responsibility for coordinating and performing all aspects
of the investigation to ensure that procedures, policies and
protocols are followed for the Long-Term Care programs. Works
independently, as team member, or as Team Lead for Investigations.
Reviews, develops presents and implements investigations training
for field investigators and other LTCR staff to facilitate
effective work processes. Positively accepts, implements and
demonstrates proficiency on new investigation/survey methods,
techniques, programs, hardware and software.
Prepares senior-level descriptive, well written, comprehensive
accurate and error-free reports, and statements of
deficiency/violations in compliance with State and Federal
performance standard criteria for the Long-Term Care Regulatory
program areas. Ensures reports and documentation are submitted
within mandated timeframes, with accurate scope and severity.
Recommends appropriate regulation-based enforcement action. Informs
management of significant program issues immediately.
Communicates on a complex level with others (internally and
externally) to provide, exchange or verify information, answer
inquiries, address issues or resolve problems or complaints.
Oversees and/or evaluates the information gathered from multiple
sources and presents it in thorough verbal or written format to
upper-level management in timely manner.
Provides effective professional testimony at formal hearings for
the Long-Term Care program areas and other areas as assigned.
Proposes defensible decisions and recommendations to management and
the Enforcement Committee.
Participates in assessment of unlicensed facilities by assisting
regional office as needed.
Attends meetings as required and attends work on a regular and
predictable schedule in accordance with agency leave policy.
Monitors and completes required training timely. Maintains
professional license in good standing, if applicable. Performs
other duties as assigned.
Knowledge Skills Abilities:
Knowledge Skills Abilities:
Knowledge of state and federal regulations for Long Term Care
facilities, resident care, or provider compliance.
Knowledge, ability and skill in conducting high-level
Ability to interpret and apply policies, procedures and
Ability to work independently and make appropriate decisions and
Ability to operate personal computer-based programs and complete
data entry and technically correct, error-free reports.
Ability to multi-task and track multiple activities with competing
Ability to complete a high-volume, demanding, deadline-driven
Skilled in conducting investigations to verify compliance.
Ability to exercise professional judgment and reach sound
Ability to integrate complex concepts, difficult procedures, or
Ability to communicate effectively both orally and in writing.
Ability to effectively present information to executive-level
Registration or Licensure Requirements:
Current Texas License and/or certification in a professional area
that is eligible for federal qualification as a health facilities
surveyor (e.g., registered or licensed nurse, dietitian, social
worker, sanitarian, etc.), as applicable.
Successful completion of the federal Surveyor Minimum
Qualifications Test (SMQT) is required within 12 months of
appointment for applicants who are not currently SMQT
Initial Selection Criteria:
1.Bachelor's degree from an accredited college or university with a
major in public administration, health care administration,
hospital administration, business administration, education,
psychology, social work, sociology, nursing, medicine or a
discipline related to developmental disabilities and/or
gerontology, or a related field.
Experience in a Texas state agency regulatory program, or
experience working as a Registered Nurse, may be substituted on a
year for year basis for the required education, with a maximum
substitution of four years.
2. Experience conducting health care provider or related
investigations and deficiency citation preferred.
3. Experience in writing deficiencies/violations and investigation
4. Knowledge of state and federal regulations specific to Long Term
Requisition # 474469
Flexibility in work hours required for this position. Job requires
85% travel. Requires some overnight travel, some weekends and some
on-call. Must have reliable transportation. All applicants must
pass a fingerprint criminal background check.
Military occupation(s) that relate to the initial selection
criteria and registration or licensure requirements for this
position may include, but not limited to: 31B, 31D, EOD, 401, 5819,
7S0X1. All active duty military, reservists, guardsmen, and
veterans are encouraged to apply if qualified to fill this
position. For more information, see the Texas State Auditors
Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Investigator VII, Other , Wichita Falls, Texas
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