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CBCU Mgr II

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 10, 2021

Job Description:


This position reports to the Manager III of the Centralized Background Check Unit (CBCU) within the Child Care Regulation program. This position performs moderately complex managerial work administering CBCU's daily operations and activities. This position is also instrumental in identifying divisional goals and program improvement needs. The primary purpose of this position is to minimize risk to child clients through consistent and accurate application and assessment of background check policies, rules, and statutes.

This position:
Supervises staff responsible for receiving, processing, and evaluating background check results for programs regulated by Child Care Regulation.

Oversees, approves, and plans the units work and is responsible for the management, training, and development of staff.

Assists with planning and implementation of the structures set in place to manage all background checks processed by the division.

Ensures that timeframes for processing background checks are met and that best practice standards are incorporated into the units work.

Is responsible for assessing criminal history background check results as well as abuse/neglect records maintained by child protection agencies in Texas and other states.

Is responsible for making complex decisions regarding the outcomes of background checks.

Ensures that decisions and processes are consistent with agency policies, rules, and applicable state and federal statutes and that background check activities are carried out in accordance with the Texas Family Code, Human Resources Code, Texas Administrative Code, Child Care Regulation Handbook, and other internal HHSC policies and procedures.

Serves as a subject matter expert on background checks and functions as a liaison for many internal and external stakeholders, including child care providers, subjects of the background checks, outside attorneys, various law enforcement officials, and other HHSC program areas.

Leads and/or contributes to projects and program improvement activities for the division.

Essential Job Functions:
Attends work on a regular and predictable scheduled in accordance with agency leave policy and performs other duties as assigned.

This position is responsible for multiple, complex components of background checks and risk assessment in regulated child care operations. This position assigns, monitors, and approves the work products of CBCU Customer Service Representatives and CBCU Inspectors to independently ensure laws, rules, and policies are followed and to ensure that risk to children is minimized. This position reviews background checks and other available documentation, interprets policy or rules, uses knowledge of child development and human behavior, and uses critical thinking skills to independently make background check determinations that minimize risk to children. This position makes recommendations to Legal representatives regarding whether a person poses an immediate risk to children and whether due process rights should be temporarily suspended in order to protect children. This position monitors caseloads, consults with direct reports on case issues, and approves work products of staff. This position provides professional analysis and assessment regarding risk to clients in a variety of settings and makes final eligibility decisions regarding persons whose background checks require a Risk Evaluation. These eligibility decisions are for individuals working or volunteering in child care settings or child placing agencies, serving as foster/adoptive parents or foster/adoptive household members, and persons who are regularly or frequently present in any of these settings. Through review of the details of the crime or abuse/neglect history, court documents, references, and the compliance history of the child care operation with which the person is associated, this position determines if the subject of the background check will be allowed to serve in the role requested and, if so, any restrictions that will be placed upon the person in that role in order to mitigate risk. This position uses independent judgment for decisions related to the majority of the reviewed work products but will seek feedback from others (including peers, director, program specialists, field supervisors, or legal representatives) as needed. (40%)

This position conducts and/or participates in work sessions, meetings and projects that review and/or establish divisional goals, workflow, project schedules, and prioritization of activities. These activities involve, but are not limited to, implementation of and ongoing compliance with state and federal child care regulations related to background checks, automation enhancements for the CLASS and Child Care Licensing Account Portal systems, creation and maintenance of divisional training, certification, and handbook materials. This position contributes to these efforts by:

Assessing workloads and job tasks for employees and making decisions on how to best address mission-critical tasks while maintaining appropriate customer service to child care providers.

Participating in design and testing sessions for automation enhancements

Analyzing, designing, and implementing training and certification plans for CBCU staff

Identifying where policy and procedural changes are needed, and reviewing and providing editorial feedback for materials that incorporate such changes

Reviewing quality assurance data to address individual performance for direct reports and to identify divisional areas of need in training and baseline performance expectations

Researching data needed for state and federal audits pertaining to background checks

Reviewing state and federal legislative initiatives and outcomes to provide input on effective implementation of any needed changes

These meetings require the position to understand and contribute to project management activities (including creating clear and attainable project objectives, planning and execution, and managing project constraints). This position will ensure that his/her contributions to project management are clearly articulated, accurately captured, and that any related assignments are completely timely. (20%)

This position represents the division in a variety of internal and external stakeholder meetings, communications, and forums, including informative sessions about background check functions, public meetings, court hearings, and conferences. External stakeholders include (but are not limited to) Department of Public Safety, Department of Family and Protective Services, CASA program representatives, judges, child care providers, subjects undergoing background checks, agency contractors, legislative authorities, and authorities in other states that conduct background checks for purposes similar to our own. Internal stakeholders include Child Care Regulation staff within HHSC, and HHSC staff outside of the program area. This position provides interpretation of policies related to background checks to internal and external stakeholders. This position ensures that accurate and thorough information is provided to stakeholders during these interactions and will ensure that any necessary follow up is completed and any noted issues are communicated to relevant parties for resolution. Noted issues may include automation concerns, policy changes needed, or suggestions for program improvement. (10%)

This position selects, hires, manages, and develops staff. To develop staff, the CBCU manager evaluates unit performance through observations, workload review, performance evaluations, quality assurance reviews, and other statistical reports. Managing staff involves (but is not limited to) approving time and leave, ensuring equipment and software needs are met, and consultation with HR for issues such as FMLA-protected leave, disciplinary actions, and administrative complaints. This position determines when a new employee has met sufficient milestones to move on to the next training topic or to expand the employees independent decision-making. (10%)

This position reviews quality assurance data (including divisional reports as well as individual performance analyses) on a regular basis to identify policy gaps, inconsistencies, and divisional training needs. The position ensures that any such issues identified are addressed in a timely manner. (10%)

This position participates in program area audits by state and federal authorities which primarily include Department of Public Safety, Federal Bureau of Investigations, Title IV-E (foster care funds), and Child Care Development Fund. This position contributes to agency audit responses for background check functions. This position uses data provided during audits to identify risks, policy gaps, and training needs for direct reports and the division as a whole, regardless of whether there are specific audit findings associated with these issues. (5%)

This position performs other duties as assigned and required to maintain unit operations, which may include but is not limited to completing background check work for a variety of populations, supervising additional staff during manager vacancies or extended leave, or completing work products that would normally be assigned to other staff for completion. This position occasionally provides divisional oversight in the Director's absence. (5%)

Knowledge Skills Abilities:
Knowledge of local, state and federal laws and regulations relevant to agency-performed background checks.
Extensive knowledge of background checks policies and processes in human and social service agencies.
Knowledge and/or experience in Child Care Regulation, Residential Child Care Regulation, and/or Child Protective Services or a related program area
Ability to train, manage, and develop staff.
Ability to independently interpret and apply various policies and procedures.
Ability to apply a critical and analytical approach to problem solving.
Ability to prioritize and manage multiple, competing responsibilities.
Ability to understand new information effectively and quickly.
Ability to plan, direct, and assign responsibilities and supervise the work of others.
Ability to contribute to the development and evaluation of administrative policies and procedures and to devise solutions to administrative problems.
Skill in effective verbal and written communication.
Skill in effective problem solving techniques and negotiations
Skill in establishing and maintaining productive working relationships both internally and externally.
Ability to work independently and with limited direction.
Ability to develop and deliver presentations and conduct meetings and training activities.
Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn agency software applications.

Registration or Licensure Requirements:
None required.

Initial Selection Criteria:
Graduation from an accredited four-year college or university. Three years full-time consultative, supervisory, managerial, professional or technical work which preferably includes: conducting risk assessments in a social services or child care setting; selection, training and ongoing supervision of staff; or developing policies, procedures or training for a program. Graduate degree may be substituted for the preferred experience, with a maximum substitution of two years.

Additional Information:
Req 485085
Must undergo criminal history and child abuse/neglect history screening and meet eligibility criteria. A written exercise may also be used to screen candidates for interview.

MOS Code:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditors Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.



Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , CBCU Mgr II, Other , Wichita Falls, Texas

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