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IT Operations Manager

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021

Job Description:


Under the general supervision of the Public Health Applications Laboratory and Infectious Director, provides leadership and supervision essential to ensuring efficient and effective application delivery and operational excellence for the Portfolio. Supervises the staff within this group to ensure effective delivery and ongoing support of Information Technology (IT) services to customers. Oversees and/or manages projects that implement solutions for customers in this area. Works closely with customers to help determine customer needs and priorities. Plans projects and individual work assignments to implement solutions to those needs and to ensure that priorities are met. Responsible for ensuring uptime and keeping critical systems up and running. Responsible for ensuring correct operation of application software within this area. Works with other members of the IT Section to develop, deploy, and continuously improve common software development and maintenance practices and procedures. Uses Service Delivery Plan process and maintains quarterly work plans, including scheduling, resources allocation, and estimates. Ensures compliance with Department and State Human Resource (HR) policy and work rules. Ensures compliance with Department and State automation policy and plans. Ensures compliance with Department and State guidance on automation system architecture. This position is classified as a full-time position (40 hours a week). Work outside of regular hours and being on call may be required. Travel to other work location may be required. Performs other duties as assigned

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
EJF 1. Provides leadership and supervision essential to ensuring efficient and effective operatonal readiness for DSHS customers. Supervises the overall planning, implementation, coordination, and evaluation of services in the assigned IT Public Health Laboratory and infectious disease portfolio. Responsibilities include meeting established goals, ensuring SOPs, documentation and on call schedules are in place and properly followed, organizing the work based priority and overseeing day-to-day operations so that activities are completed on time. Supervises project managers/team leaders or highly complex projects that require coordinating, planning, and scheduling during project development and implementation stages. Supervises and oversees day-to-day operations so that SLAs are met, ITSM tickets are addressed, and monitoring and alerting are in place for critical systems. Liaise with Managed Service Providers. Security & Governance: Maintain vendor and app management, and security requirements. Enforce security policies and contribute to cross-functional security related strategy and execution. (50%)

EJF 2. Assists Director with HHS System consolidation. Assists with research and contract management for using outsourced services, including the development of RFPs, the evaluation of bids, and provides recommendations. Assists with vendor management and provides performance reporting. Assists Director with the consolidation of services to achieve cost reductions and / or improved services. (20%)

EJF 3. Advises, consults and negotiates with DSHS customers in providing software development services for and evaluating service level performance consistent with DSHS, HHSC and DIR plans, standards and guidelines. Provides leadership to assigned managers and staff to ensure services are coordinated, efficient, follow best practices and policies, and meet service level objectives. Maintains up-to-date knowledge of other branches within the DSHS Applications Development Unit and negotiates sharing of resources to achieve objectives across the Section. (10%)

EJF 4. Manages and develops staff through review of performance data, consultation, training and performance appraisal. Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. (5%)

EJF 5. Assures LIDS portfolio conforms to and complies with all related policies, standards, procedures, activities, and required reports provided by the section, DSHS, HHSC, and oversight agencies. Assures project managers conform to and comply with all related policies, standards, procedures, activities, and that required reports are provided to DSHS, HHSC and oversight agencies. (5%)

EJF 6. Provides input to Director on budget development, staff allocations, and recommendations for effective and efficient use of resources. (5%)

EJF 7. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agencys obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. (5%)

Knowledge Skills Abilities:
Knowledge of Cloud Services (Microsoft Azure is preferred.)
Knowledge of Enterprise and Service provider IT infrastructure.
Knowledge of Networking and Server systems.
Knowledge of local, state, and federal laws and regulations relevant to program areas and information technology.
Knowledge of multiple software development lifecycle methodologies including agile.
Knowledge of change management and incident management processes.
Knowledge of infrastrcuture and application monitoring/alerting.
Knowledge of strategic planning, contract management and human resource management.
Knowledge of legislative bill analysis process
Skill in establishing plans and setting objectives and goals that support an overall business strategy.
Skill in written communication and public speaking.
Skill in managing multiple priorities.
Skill in problem solving, identifying problems, evaluating alternatives, and implementing solutions.
Skill in working collaboratively and cooperatively with diverse groups.
Ability to think creatively and support creative thinking in others.
Ability to establish goals and objectives for an organization.
Ability to plan, assign, and evaluate the work of others.
Ability to effectively manage and motivate staff.
Ability to establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials.
Ability to develop and implement effective customer service systems.
Ability to manage contracts and vendor relationships.
Ability to develop effective operating procedures and improve processes.
Ability to build strong and collaborative teams.

Registration or Licensure Requirements:


Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in Computer Science or a related field is generally preferred. At least 5 years of experience in Software industry, at least 2 years of experience managing or leading software development and/or Software product support teams.

Additional Information:
Requisition ID 482287

MOS Code:
Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditors Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.



Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , IT Operations Manager, Other , Wichita Falls, Texas

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