IT Operations Manager
Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021
Under the general supervision of the Public Health Applications
Laboratory and Infectious Director, provides leadership and
supervision essential to ensuring efficient and effective
application delivery and operational excellence for the Portfolio.
Supervises the staff within this group to ensure effective delivery
and ongoing support of Information Technology (IT) services to
customers. Oversees and/or manages projects that implement
solutions for customers in this area. Works closely with customers
to help determine customer needs and priorities. Plans projects and
individual work assignments to implement solutions to those needs
and to ensure that priorities are met. Responsible for ensuring
uptime and keeping critical systems up and running. Responsible for
ensuring correct operation of application software within this
area. Works with other members of the IT Section to develop,
deploy, and continuously improve common software development and
maintenance practices and procedures. Uses Service Delivery Plan
process and maintains quarterly work plans, including scheduling,
resources allocation, and estimates. Ensures compliance with
Department and State Human Resource (HR) policy and work rules.
Ensures compliance with Department and State automation policy and
plans. Ensures compliance with Department and State guidance on
automation system architecture. This position is classified as a
full-time position (40 hours a week). Work outside of regular hours
and being on call may be required. Travel to other work location
may be required. Performs other duties as assigned
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance
with agency leave policy and performs other duties as assigned.
EJF 1. Provides leadership and supervision essential to ensuring
efficient and effective operatonal readiness for DSHS customers.
Supervises the overall planning, implementation, coordination, and
evaluation of services in the assigned IT Public Health Laboratory
and infectious disease portfolio. Responsibilities include meeting
established goals, ensuring SOPs, documentation and on call
schedules are in place and properly followed, organizing the work
based priority and overseeing day-to-day operations so that
activities are completed on time. Supervises project managers/team
leaders or highly complex projects that require coordinating,
planning, and scheduling during project development and
implementation stages. Supervises and oversees day-to-day
operations so that SLAs are met, ITSM tickets are addressed, and
monitoring and alerting are in place for critical systems. Liaise
with Managed Service Providers. Security & Governance: Maintain
vendor and app management, and security requirements. Enforce
security policies and contribute to cross-functional security
related strategy and execution. (50%)
EJF 2. Assists Director with HHS System consolidation. Assists with
research and contract management for using outsourced services,
including the development of RFPs, the evaluation of bids, and
provides recommendations. Assists with vendor management and
provides performance reporting. Assists Director with the
consolidation of services to achieve cost reductions and / or
improved services. (20%)
EJF 3. Advises, consults and negotiates with DSHS customers in
providing software development services for and evaluating service
level performance consistent with DSHS, HHSC and DIR plans,
standards and guidelines. Provides leadership to assigned managers
and staff to ensure services are coordinated, efficient, follow
best practices and policies, and meet service level objectives.
Maintains up-to-date knowledge of other branches within the DSHS
Applications Development Unit and negotiates sharing of resources
to achieve objectives across the Section. (10%)
EJF 4. Manages and develops staff through review of performance
data, consultation, training and performance appraisal. Responsible
for hiring and selection, assigning work, completing performance
evaluations, recommending personnel disciplinary actions, and
scheduling and approving leave. (5%)
EJF 5. Assures LIDS portfolio conforms to and complies with all
related policies, standards, procedures, activities, and required
reports provided by the section, DSHS, HHSC, and oversight
agencies. Assures project managers conform to and comply with all
related policies, standards, procedures, activities, and that
required reports are provided to DSHS, HHSC and oversight agencies.
EJF 6. Provides input to Director on budget development, staff
allocations, and recommendations for effective and efficient use of
EJF 7. Other duties as assigned include but are not limited to
actively participating and/or serving in a supporting role to meet
the agencys obligations for disaster response and/or recovery or
Continuity of Operations (COOP) activation. Such participation may
require an alternate shift pattern assignment and/or location. (5%)
Knowledge Skills Abilities:
Knowledge of Cloud Services (Microsoft Azure is preferred.)
Knowledge of Enterprise and Service provider IT infrastructure.
Knowledge of Networking and Server systems.
Knowledge of local, state, and federal laws and regulations
relevant to program areas and information technology.
Knowledge of multiple software development lifecycle methodologies
Knowledge of change management and incident management
Knowledge of infrastrcuture and application
Knowledge of strategic planning, contract management and human
Knowledge of legislative bill analysis process
Skill in establishing plans and setting objectives and goals that
support an overall business strategy.
Skill in written communication and public speaking.
Skill in managing multiple priorities.
Skill in problem solving, identifying problems, evaluating
alternatives, and implementing solutions.
Skill in working collaboratively and cooperatively with diverse
Ability to think creatively and support creative thinking in
Ability to establish goals and objectives for an organization.
Ability to plan, assign, and evaluate the work of others.
Ability to effectively manage and motivate staff.
Ability to establish effective working relationships with staff at
all levels of an organization, agencies, providers, stakeholders
and elected officials.
Ability to develop and implement effective customer service
Ability to manage contracts and vendor relationships.
Ability to develop effective operating procedures and improve
Ability to build strong and collaborative teams.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with
major course work in Computer Science or a related field is
generally preferred. At least 5 years of experience in Software
industry, at least 2 years of experience managing or leading
software development and/or Software product support teams.
Requisition ID 482287
Note: There may be no military occupation(s) that relate to the
initial selection criteria and registration or licensure
requirements for this position. All active duty military,
reservists, guardsmen, and veterans are encouraged to apply if
qualified to fill this position. For more information see the Texas
State Auditors Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , IT Operations Manager, Other , Wichita Falls, Texas
Didn't find what you're looking for? Search again!