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Group Manager - Field Services and Communications

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021

Job Description:


Manager III
Manages the Vital Statistics Section (VSS) Field Services & Communications group, which is responsible for ensuring timely and accurate vital statistics and vital statistics operations through training, communications, and outreach to medical facilities, funeral homes, justices of the peace, medical examiners, local registrars, and other stakeholders who report and process births, deaths, fetal deaths, marriages, and divorces. The Field Services and Communications Manager is responsible for ensuring appropriate monitoring, oversight, training, and support is provided to local registrars and stakeholders.

Conducts special projects, fieldwork studies, and data analysis to improve timeliness and data quality of birth, death, and fetal death statistics. Oversees the preparation of weekly management and productivity reports related to the Field Services & Communications program areas. Establishes program goals and objectives, develops and approves activity timelines and schedules, sets priorities and standards for achieving goals, and manages evaluation activities. Directly supervises a multidisciplinary Field Services & Communications staff. Acts as liaison and provides consultation and technical assistance to stakeholders on vital records and vital statistics. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.


Essential Job Functions:
35% Manages activities of VSS Field Services & Communications staff which include providing direct assistance to customers by disseminating complex technical information via telephone, direct contact, E-mail or correspondence; reviewing, evaluating, and making technical/ judgmental decisions regarding vital record issuance; determining acceptability of customer requests for services, fees and legal documentation insuring compliance with Texas Statutes, rules and regulations; utilizing complex automated applications/programs for information retrieval, data entry and issuance and processing of vital records; utilizing word processing software to compose and prepare routine and non-routine correspondence; and developing, coordinating and maintaining record keeping and filing systems. Oversees the preparation of Communications and Field Services productivity and management reports and studies. Oversees VSS Communications and Field Services special investigations, research studies, and internal audits which include fact gathering and documenting information; researching the issue/situation; conducting interviews/meetings, and making recommendations. Establishes goals and objectives, schedules, and evaluation activities for the VSS Communications and Field Services areas. Assists the Reporting & Registration Branch Manager in developing and reviewing legislative bill and cost analysis pertaining to vital records registration.

30% Directly supervises a multidisciplinary Field Services & Communications staff. Supervision includes screening, interviewing and hiring positions, assigning work, developing performance standards, completing performance evaluations, and counseling, recommending personnel or disciplinary actions and leave approvals. Manages staff development to ensure and encourage high standard of work output. Works on continuous process improvement in assigned work areas.

25% Advises and consults with the Reporting & Registration Branch Manager on non-standard customer applications received requesting access to the TxEVER system and vital statistics data information. Advises the Registration Branch Manager on production status and program development of records issuance activities on a regular basis and recommends procedures for more effective utilization and/or corrective actions. Serves as the liaison to the DSHS Governmental Affairs program regarding legislative inquiries made by State Legislature regarding constituent requests for issuing vital records or application status. Represents the business functions of the Communications and Field Services areas at meetings, hearings, trials, conferences, and seminars, or on boards, panels, and committees.

10% Performs other related duties, as assigned. Performs duties in the absence of the Reporting & Registration Branch Manager. DSHS employees are expected to support this mission either by actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or COOP activation.


Knowledge Skills Abilities:
Knowledge of local, state, and federal laws and regulations that affect vital statistics. Knowledge of Vital Statistics relationships and dynamics.
Knowledge of the principles and practice of vital statistics administration and management.
Knowledge of human resource procedures and policies. Knowledge of computer software applications
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skill in operating computers and applicable computer software such as Microsoft Office. Skills in effective leadership, management and administration.
Skills in strategic planning and management. Skills in planning administrative priorities and executing program requirements. Skills in program activity prioritization and program evaluation. Skills in implementing quality control activities.
Ability to develop and evaluate administrative policies and procedures.
Ability to prepare reports. Ability to promote team building and establish effective working relationships with internal and external partners. Ability to manage Vital Statistics program activities. Ability to communicate effectively both in writing and orally.
Ability to plan, assign, and supervise the work of others. Ability to identify problems, evaluate alternatives, and implement effective solutions. Ability to work and communicate in a culturally diverse environment. Ability to establish programs goals and objectives. Ability to prioritize, schedule, assign, and monitor completion of assignments. Ability to identify and approach problems in a logical and proactive manner; evaluate alternatives and solve them using sound judgement, implementing effective solutions. Ability to supervise, lead activities and assign duties to administration and technical staff.


Registration or Licensure Requirements:


Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is required.
Three years experience interpreting vital statistics policies, procedures and regulations, or interpreting local, state and federal.
Three years experience communicating verbally and in writing with diverse professionals, customers, government officials and/or the general public.
Three years work experience developing reports and presentations using Microsoft Word, Excel, Visio, PowerPoint.


Additional Information:
REQ 470167

MOS Code:
Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor?s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.


HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.



Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Group Manager - Field Services and Communications, Other , Wichita Falls, Texas

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