Group Manager - Field Services and Communications
Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021
Manages the Vital Statistics Section (VSS) Field Services &
Communications group, which is responsible for ensuring timely and
accurate vital statistics and vital statistics operations through
training, communications, and outreach to medical facilities,
funeral homes, justices of the peace, medical examiners, local
registrars, and other stakeholders who report and process births,
deaths, fetal deaths, marriages, and divorces. The Field Services
and Communications Manager is responsible for ensuring appropriate
monitoring, oversight, training, and support is provided to local
registrars and stakeholders.
Conducts special projects, fieldwork studies, and data analysis to
improve timeliness and data quality of birth, death, and fetal
death statistics. Oversees the preparation of weekly management and
productivity reports related to the Field Services & Communications
program areas. Establishes program goals and objectives, develops
and approves activity timelines and schedules, sets priorities and
standards for achieving goals, and manages evaluation activities.
Directly supervises a multidisciplinary Field Services &
Communications staff. Acts as liaison and provides consultation and
technical assistance to stakeholders on vital records and vital
statistics. Works under general supervision, with moderate latitude
for the use of initiative and independent judgement.
Essential Job Functions:
35% Manages activities of VSS Field Services & Communications staff
which include providing direct assistance to customers by
disseminating complex technical information via telephone, direct
contact, E-mail or correspondence; reviewing, evaluating, and
making technical/ judgmental decisions regarding vital record
issuance; determining acceptability of customer requests for
services, fees and legal documentation insuring compliance with
Texas Statutes, rules and regulations; utilizing complex automated
applications/programs for information retrieval, data entry and
issuance and processing of vital records; utilizing word processing
software to compose and prepare routine and non-routine
correspondence; and developing, coordinating and maintaining record
keeping and filing systems. Oversees the preparation of
Communications and Field Services productivity and management
reports and studies. Oversees VSS Communications and Field Services
special investigations, research studies, and internal audits which
include fact gathering and documenting information; researching the
issue/situation; conducting interviews/meetings, and making
recommendations. Establishes goals and objectives, schedules, and
evaluation activities for the VSS Communications and Field Services
areas. Assists the Reporting & Registration Branch Manager in
developing and reviewing legislative bill and cost analysis
pertaining to vital records registration.
30% Directly supervises a multidisciplinary Field Services &
Communications staff. Supervision includes screening, interviewing
and hiring positions, assigning work, developing performance
standards, completing performance evaluations, and counseling,
recommending personnel or disciplinary actions and leave approvals.
Manages staff development to ensure and encourage high standard of
work output. Works on continuous process improvement in assigned
25% Advises and consults with the Reporting & Registration Branch
Manager on non-standard customer applications received requesting
access to the TxEVER system and vital statistics data information.
Advises the Registration Branch Manager on production status and
program development of records issuance activities on a regular
basis and recommends procedures for more effective utilization
and/or corrective actions. Serves as the liaison to the DSHS
Governmental Affairs program regarding legislative inquiries made
by State Legislature regarding constituent requests for issuing
vital records or application status. Represents the business
functions of the Communications and Field Services areas at
meetings, hearings, trials, conferences, and seminars, or on
boards, panels, and committees.
10% Performs other related duties, as assigned. Performs duties in
the absence of the Reporting & Registration Branch Manager. DSHS
employees are expected to support this mission either by actively
participating and/or serving in a supporting role to meet the
agency's obligations for disaster response and/or recovery or COOP
Knowledge Skills Abilities:
Knowledge of local, state, and federal laws and regulations that
affect vital statistics. Knowledge of Vital Statistics
relationships and dynamics.
Knowledge of the principles and practice of vital statistics
administration and management.
Knowledge of human resource procedures and policies. Knowledge of
computer software applications
Skill in using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to
problems. Skill in operating computers and applicable computer
software such as Microsoft Office. Skills in effective leadership,
management and administration.
Skills in strategic planning and management. Skills in planning
administrative priorities and executing program requirements.
Skills in program activity prioritization and program evaluation.
Skills in implementing quality control activities.
Ability to develop and evaluate administrative policies and
Ability to prepare reports. Ability to promote team building and
establish effective working relationships with internal and
external partners. Ability to manage Vital Statistics program
activities. Ability to communicate effectively both in writing and
Ability to plan, assign, and supervise the work of others. Ability
to identify problems, evaluate alternatives, and implement
effective solutions. Ability to work and communicate in a
culturally diverse environment. Ability to establish programs goals
and objectives. Ability to prioritize, schedule, assign, and
monitor completion of assignments. Ability to identify and approach
problems in a logical and proactive manner; evaluate alternatives
and solve them using sound judgement, implementing effective
solutions. Ability to supervise, lead activities and assign duties
to administration and technical staff.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with
major course work in a field relevant to the assignment is
Three years experience interpreting vital statistics policies,
procedures and regulations, or interpreting local, state and
Three years experience communicating verbally and in writing with
diverse professionals, customers, government officials and/or the
Three years work experience developing reports and presentations
using Microsoft Word, Excel, Visio, PowerPoint.
Note: There may be no military occupation(s) that relate to the
initial selection criteria and registration or licensure
requirements for this position. All active duty military,
reservists, guardsmen, and veterans are encouraged to apply if
qualified to fill this position. For more information see the Texas
State Auditor?s Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Group Manager - Field Services and Communications, Other , Wichita Falls, Texas
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