Product Development and Delivery Manager
Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021
The Product Development and Delivery Manager reports to the
Director of Public Health Applications division of HHS IT. Working
under minimal supervision with considerable latitude for the use of
initiative and independent judgment, the Product Development and
Delivery Manager performs advanced (senior-level) managerial work
administering the daily operations and activities required to
develop and deliver Public Health Application products and services
for assigned program area. One of the primary responsibilities
includes leading the QA/QC and Accessibility Testing efforts
related to projects as well as operational activities. Other
responsibilities include leading, planning, managing, reporting,
and directing development activities to deliver best quality
applications. This position provides leadership in delivering
quality application products to the assigned Public Health
programs. Works closely with customers to help determine customer
needs and priorities, ensures delivery of products that correctly
satisfy customer needs. Develops and oversees Service Delivery
Plans. Works with other members of the IT Section to continuously
improve software development, service delivery, and product
maintenance practices and procedures. Participates in succession
planning and staff/team development activities; works closely in
collaboration and partnership with the Director of Public Health
Applications; aligning to the mission, goals and objectives
outlined by the Director of Public Health Applications. This
position is classified as a fulltime position (40 hours a week).
Work outside of regular hours may be required. Travel to other work
location may be required. Performs other duties as assigned.
Essential Job Functions:
(25%) The Product Development and Delivery Manager will be
responsible for leading the team of QA/QC and Accessibility
resources and will be responsible for delivering on all Quality
related initiatives across the Public Health Applications team.
This team will be responsible for providing expertise, and guidance
on QA/QC initiatives on all projects being developed in-house as
well as work with the vendor teams on projects that have been
contracted out to external vendors/agencies. HHSC has a variety of
technologies and application development frameworks as well as
various QA, version control, code management and CI/CD pipeline
tools. This role will be responsible for supporting the team as
well as technologies to lead the projects through Agile sprints all
the way to final delivery.
(25%) Oversee the end-2-end Product and application Lifecycle
Management for all application products in program area including
application portfolio management; product development and product
support, taking overall responsibility for the high-quality, cost
effective and timely delivery of application products. This
position is responsible for continuously improving customer
experience and customer satisfaction; tracking and managing product
backlog; planning and overseeing release management; planning
product roadmaps. The Product Development and Delivery Manager is
expected to drive year over year cost reductions and process
improvement to all aspects of product/application management;
ensuring alignment of product delivery, product development to
Project Management best practices, alignment of product/application
support to service levels and ITIL best practices. This position is
responsible to track, measure, and improve application service
levels ensuring minimum disruption to program operations. Candidate
selected for this position oversees, documents, and reports product
roadmaps, capabilities, service levels, and risks; manages vendors
and all stakeholders related to product development and
(20%) Provides leadership and direction that fosters teamwork,
harmony, professional collaboration, and a spirit of partnership
with leadership, division staff and key customers and stakeholders.
Manages activities of staff instituting a culture of superior
customer service and quality products. Oversees the establishment
of goals and objectives. Develops and approves schedules,
priorities, and standards for achieving goals. Oversees staff
development plans and activities. Plans, assigns, measures, and
supervises the work of others. Monitors, measures, and reports
capacity and demand of resources and balances resources according
to program priorities. Oversees, documents, and reports resources
capabilities and development opportunities to align to product and
customer support needs, technology roadmaps, and emerging
technologies. Plans the structure of the organization such that
redundancy, succession, and competencies reduce risk to customer
and product support.
(20%) Manages process improvement and cost reduction activities.
Oversees the development of, and institutes, measurements,
guidelines, procedures, policies, rules, key performance
indicators, and regulations. Monitors compliance with policies and
procedures. Oversees the preparation of management and productivity
reports and studies. Oversees the development and implementation of
techniques for evaluating business functions or division or
department activities. Develops and evaluates budget requests,
monitors budget expenditures, and makes adjustment as necessary.
Plans, implements, coordinates, monitors, and evaluates policies
and procedures; monitors compliance with policies and procedures.
Identifies areas of needed change and makes recommendations to
improve operations. Represents the business function, division, or
department at meetings, hearings, trials, conferences, and seminars
or on boards, panels, and committees. Prepares and participates in
FY planning and legislative appropriation requests (LAR).
(5%) Pursues/participates in continuing education opportunities to
enhance both technical and interpersonal skills. Instructs staff on
new methods and procedures. May also provide training and/or
assistance to other personnel in the use of information supported
(5%) Other duties as assigned include but are not limited to
actively participating and/or serving in a supporting role to meet
the agency?s obligations for disaster response and/or recovery or
Continuity of Operations (COOP) activation. Such participation may
require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
? Skills and knowledge managing product support teams.
? Skills and knowledge of product lifecycle management.
? Skills and knowledge managing software development teams.
? Knowledge of project development methodologies, principles and
? Skills and experience in Agile/Scrum and Waterfall development
? Skills and experience in SDLC.
? Skills and experience with Project Management practices
especially in leading teams through UAT and other test
cycles/scenarios is highly desirable
? Skills and experience using HPALM, JIRA, MS Office tools, Product
development tools, Incident Management Tools or equivalent
Application Lifecycle Management or APM Tools.
? Skill and knowledge of Software Quality Assurance best
? Knowledge of TFS, MS Azure DevOps is expected
? Knowledge of test automation best practices and
tools/technologies is highly desirable
? Skills and experience applying Customer/Stakeholder collaboration
and analysis of current state business processes.
? Skill in using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to
problems; and in operating computers and applicable computer
? Ability to manage business function, division, or department
activities including establishing goals, objectives, policies,
procedures, and reports
? Knowledge and skills in process improvement tools and
? Skills in people management tools and techniques, including
assigning work and work priorities
? Skill in conflict resolution
? Skill and experience in team building methods and tools.
? Skills and experience in data driven decisions and analytics.
? Skills and experience managing in a matrix organizational
? Extensive skill and knowledge handling vendor relations and
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with
major course work in Computer Science or a related field is
generally preferred. Experience and education may be substituted
for one another. At least 10 years of experience in Software
industry, at least 2 years of experience managing software
development and/or Software product support teams. At least 2 years
of experience working with third party vendors and managing vendor
Applicants must provide information relevant to the experience in
the specific job history section of the application. Agency salary
policy, budget and candidates' qualifications will dictate final
For Military occupation(s) that relate to the initial selection
criteria and registration or licensure requirements see the Texas
State Auditor?s Military crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Product Development and Delivery Manager, Other , Wichita Falls, Texas
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