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Product Development and Delivery Manager

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021

Job Description:


Manager IV
The Product Development and Delivery Manager reports to the Director of Public Health Applications division of HHS IT. Working under minimal supervision with considerable latitude for the use of initiative and independent judgment, the Product Development and Delivery Manager performs advanced (senior-level) managerial work administering the daily operations and activities required to develop and deliver Public Health Application products and services for assigned program area. One of the primary responsibilities includes leading the QA/QC and Accessibility Testing efforts related to projects as well as operational activities. Other responsibilities include leading, planning, managing, reporting, and directing development activities to deliver best quality applications. This position provides leadership in delivering quality application products to the assigned Public Health programs. Works closely with customers to help determine customer needs and priorities, ensures delivery of products that correctly satisfy customer needs. Develops and oversees Service Delivery Plans. Works with other members of the IT Section to continuously improve software development, service delivery, and product maintenance practices and procedures. Participates in succession planning and staff/team development activities; works closely in collaboration and partnership with the Director of Public Health Applications; aligning to the mission, goals and objectives outlined by the Director of Public Health Applications. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Essential Job Functions:
(25%) The Product Development and Delivery Manager will be responsible for leading the team of QA/QC and Accessibility resources and will be responsible for delivering on all Quality related initiatives across the Public Health Applications team. This team will be responsible for providing expertise, and guidance on QA/QC initiatives on all projects being developed in-house as well as work with the vendor teams on projects that have been contracted out to external vendors/agencies. HHSC has a variety of technologies and application development frameworks as well as various QA, version control, code management and CI/CD pipeline tools. This role will be responsible for supporting the team as well as technologies to lead the projects through Agile sprints all the way to final delivery.

(25%) Oversee the end-2-end Product and application Lifecycle Management for all application products in program area including application portfolio management; product development and product support, taking overall responsibility for the high-quality, cost effective and timely delivery of application products. This position is responsible for continuously improving customer experience and customer satisfaction; tracking and managing product backlog; planning and overseeing release management; planning product roadmaps. The Product Development and Delivery Manager is expected to drive year over year cost reductions and process improvement to all aspects of product/application management; ensuring alignment of product delivery, product development to Project Management best practices, alignment of product/application support to service levels and ITIL best practices. This position is responsible to track, measure, and improve application service levels ensuring minimum disruption to program operations. Candidate selected for this position oversees, documents, and reports product roadmaps, capabilities, service levels, and risks; manages vendors and all stakeholders related to product development and support.

(20%) Provides leadership and direction that fosters teamwork, harmony, professional collaboration, and a spirit of partnership with leadership, division staff and key customers and stakeholders. Manages activities of staff instituting a culture of superior customer service and quality products. Oversees the establishment of goals and objectives. Develops and approves schedules, priorities, and standards for achieving goals. Oversees staff development plans and activities. Plans, assigns, measures, and supervises the work of others. Monitors, measures, and reports capacity and demand of resources and balances resources according to program priorities. Oversees, documents, and reports resources capabilities and development opportunities to align to product and customer support needs, technology roadmaps, and emerging technologies. Plans the structure of the organization such that redundancy, succession, and competencies reduce risk to customer and product support.

(20%) Manages process improvement and cost reduction activities. Oversees the development of, and institutes, measurements, guidelines, procedures, policies, rules, key performance indicators, and regulations. Monitors compliance with policies and procedures. Oversees the preparation of management and productivity reports and studies. Oversees the development and implementation of techniques for evaluating business functions or division or department activities. Develops and evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary. Plans, implements, coordinates, monitors, and evaluates policies and procedures; monitors compliance with policies and procedures. Identifies areas of needed change and makes recommendations to improve operations. Represents the business function, division, or department at meetings, hearings, trials, conferences, and seminars or on boards, panels, and committees. Prepares and participates in FY planning and legislative appropriation requests (LAR).

(5%) Pursues/participates in continuing education opportunities to enhance both technical and interpersonal skills. Instructs staff on new methods and procedures. May also provide training and/or assistance to other personnel in the use of information supported systems.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency?s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.


Knowledge Skills Abilities:
? Skills and knowledge managing product support teams.
? Skills and knowledge of product lifecycle management.
? Skills and knowledge managing software development teams.
? Knowledge of project development methodologies, principles and practices.
? Skills and experience in Agile/Scrum and Waterfall development methodologies.
? Skills and experience in SDLC.
? Skills and experience with Project Management practices especially in leading teams through UAT and other test cycles/scenarios is highly desirable
? Skills and experience using HPALM, JIRA, MS Office tools, Product development tools, Incident Management Tools or equivalent Application Lifecycle Management or APM Tools.
? Skill and knowledge of Software Quality Assurance best practices.
? Knowledge of TFS, MS Azure DevOps is expected
? Knowledge of test automation best practices and tools/technologies is highly desirable
? Skills and experience applying Customer/Stakeholder collaboration and analysis of current state business processes.
? Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and in operating computers and applicable computer software.
? Ability to manage business function, division, or department activities including establishing goals, objectives, policies, procedures, and reports
? Knowledge and skills in process improvement tools and methodologies
? Skills in people management tools and techniques, including assigning work and work priorities
? Skill in conflict resolution
? Skill and experience in team building methods and tools.
? Skills and experience in data driven decisions and analytics.
? Skills and experience managing in a matrix organizational setting.
? Extensive skill and knowledge handling vendor relations and vendor management.


Registration or Licensure Requirements:


Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in Computer Science or a related field is generally preferred. Experience and education may be substituted for one another. At least 10 years of experience in Software industry, at least 2 years of experience managing software development and/or Software product support teams. At least 2 years of experience working with third party vendors and managing vendor deliverables.

Additional Information:
REQ 482667
Applicants must provide information relevant to the experience in the specific job history section of the application. Agency salary policy, budget and candidates' qualifications will dictate final salary offer.

MOS Code:
For Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements see the Texas State Auditor?s Military crosswalk at http:///www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.



Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Product Development and Delivery Manager, Other , Wichita Falls, Texas

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