Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021
The Operations Monitor performs highly advanced (senior-level)
consultative services and technical assistance work involving
planning, developing and monitoring contract facilities and sex
offender treatment programs for the Texas Civil Commitment Office.
Provides training, consultative and technical assistance to agency
management, agency staff, governmental agencies, community
organizations, law enforcement, contractor staff, or the general
public. Trains, leads and/or prioritizes the workload of others
when making assignments and conducting compliance reviews.
Responsible for developing, evaluating, and monitoring a broad
range of contracts for the purchase of services and residential
beds. Monitors contract facilities to include analyzing operations,
observing activities, making on-site visits and examining records.
Monitoring of contracts includes: recruitment, procurement,
development, evaluation, fiscal monitoring, contract compliance and
complaint investigations. Conducts investigations of allegations
and resolves them on behalf of management. This position is
required to utilize decision-making skills to complete duties. This
position is a participant in the Request for Proposal process,
contract negotiations and contract renewals. This position oversees
secure treatment facilities that house sex offenders that have been
civilly committed. This position develops program related policies.
This position formulates and implements management policies. Works
under minimal supervision with latitude for the use of initiative
and independent judgement.
Essential Job Functions:
Provides complex consultative services and technical assistance
work which involves planning, developing and monitoring contract
facilities and sex offender treatment programs. Develops and
implements techniques for monitoring agency programs.
Conducts quality assurance reviews and post-compliance review
assessments. Participates in and conducts inspections and
monitoring reviews of secure treatment facilities housing civilly
committed sex offenders and other treatment related contracts to
determine compliance with the contract, court orders, laws,
regulations, and policies and procedures.
Oversees the secure treatment facilities to include: analyzing
contract operations, observing activities and staffing patterns
during on-site visits, examining records, interviewing contract
staff, agency staff and civilly committed sex offenders.
Conducts compliance reviews of other contracted services for the
civilly committed sex offender. Oversees and monitors required
administrative and performance reports and recommends appropriate
changes to programs and policies.
Studies and analyzes operations and problems and prepares reports
of findings and recommendations. Prepares compliance review
reports, including the preparation of outlines, specifications or
reviews, preparation of draft reports, review of reports with
program staff, and preparation of the final report incorporating
program staff comments.
Analyzes trends and resolves problems in order to produce a more
Responsible for ensuring that the conditions of secure treatment
facilities are safe, secure and humane.
Provide consultative and technical assistance to agency management,
agency staff, governmental agencies, community organizations, law
enforcement, contractor staff or the general public.
Consults with agencies involved in the program to identify needs
and discuss program effectiveness.
Trains, leads and prioritizes the work of agency staff regarding
Recommends program changes as needed to enhance effectiveness.
Communicates with client families to discuss program requirements
at the secure treatment facility.
Provide testimony on contractor actions/documentation and
applicable rule and policy as required. Utilizes decision making
skills when working with outside entities relative to program and
Meets with senior level local law enforcement and DPS to ensure all
parties are aware of facility requirements. Reviews and analyzes
legislation to determine the applicability and effect of new or
proposed legislation. Represents the agency at meetings.
Develops policies related to the civilly committed sex offender
program. Prepares justifications for implementing procedural and
policy changes. Implements legislation affecting the agency.
Reviews contractor policies and provides feedback.
Participates in preparation of Request for Proposal (RFP) for
program and housing-related contracts, serves as member of the RFP
review process and acts as a member of the negotiation process.
Oversees compliance of contractor policies and procedures. Provides
recommendations and justifications for contract negotiations,
amendments and renewals. Reviews contractor invoices for accuracy
and reports on discrepancies.
Investigates allegations of contract violations, resolves the
complaint and documents findings and resolutions on behalf of
Develops and implements an annual compliance review plan. Has the
authority to formulate and develop operating practices regarding
compliance review plans and worksheets based on contract standards,
laws, policies, rules and regulations. Prepares and assists in the
preparation of administrative reports.
Responds to emergencies as needed. Must be available to assist the
Director 24 hours a day, 7 days a week.
Performs additional duties as assigned at the request of the
Director or designee.
Knowledge Skills Abilities:
Knowledge of the principles of program monitoring; knowledge of
applicable state and federal laws, rules and regulations; knowledge
of agency; knowledge of emergency response process for secure
facilities to include escapes, disturbances, deaths and natural
disaster; knowledge of the contract and procurement process,
negotiation process; knowledge to develop contracts; knowledge to
develop policies and procedures; knowledge of the principles and
practices of management; knowledge of sex offenders.
Skills: Skill to review technical data and prepare technical
reports; skill in administrative problem solving; skill to
communicate ideas and instructions clearly and concisely, skill to
communicate and coordinate with other staff, departments,
officials, agencies, organizations and the public; skill to
interpret and apply rules, regulations, legislation, policies and
procedures and use discretion in interpreting; skill to identify
compliance with policies, procedures, rules, regulations, contract
standards and guidelines; skill to develop and evaluate policies
and procedures; skill in the use of computers and related office
equipment; skill to gather, assemble, correlate and analyze facts
and devise solutions to problems; skill in handling multiple
projects or assignments at one time; skill in conducting
investigations; skill to train others; skill to prepare and
maintain accurate records, files and reports; skill in
administrative problem-solving techniques.
Abilities: Ability to interpret state statutes, rules and
regulations; ability to organize and complete work in a timely
fashion; ability to work independently and as a team member;
ability to compose clear and concise reports; ability to facilitate
meetings; ability to provide consultative services to professionals
and agencies; ability to gather, assemble, correlate and analyze
facts; ability to develop, evaluate and interpret policies and
procedures; ability to accurately complete and assemble audit
working papers; ability to train, lead, assign or prioritize the
work of others.
Registration or Licensure Requirements:
Bachelor's degree from an accredited college or university with
major course work in Business Administration, Criminal Justice,
Corrections or a related field. Four years of contract monitoring
Initial Selection Criteria:
Education and experience in contract monitoring.
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Operations Monitor, Other , Wichita Falls, Texas
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