Product Owner - Project Manager

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021

Job Description:

As a member of the Health and Human Services (HHSC) and Office of Decision Support (ODS), the Product Owner - Project Manager will serve primarily as a liaison for Programs with IT ? collaboratively coordinating the delivery of diverse complex projects at various stages of completion, monitoring and reporting on progress against budget and schedule, and communicating with IDD-BHS stakeholders, executives, and various other parties. Projects are IDD-BHS enterprise projects, which are large, diverse, and highly complex, having a significant impact on the agency. Some projects are multi-agency and will oversee multiple projects concurrently. Project manager will lead project teams and project participants, structuring own work as well as the work of others. Accountable for successful project delivery, outcomes, and customer satisfaction to programs, providers, and the agency. This individual works under the supervision of an ODS manager, with moderate latitude for the use of initiative and independent judgment.

ODS works with IDD-BHS leadership to continuously and proactively improve the agency?s systems, processes, practices, and functioning ? to better serve Texans in need. Working with leadership and, when appropriate, external stakeholders, brainstorms, helps implement plans, tracks, and reports on progress.

We?re looking for someone who wants to dedicate their technical skills, acumen, and abilities to help serve and protect the most vulnerable Texans. Someone excited to be a part of an established team of highly-skilled, capable, and motivated individuals. We need someone who can engage a variety of people across the agency, build strong relationships, and facilitate the delivery of technology solutions.


Essential Job Functions:
Assignments and percentages of time spent will ultimately depend on organizational need and selected candidate?s abilities.

EJF1. Initiates projects. Leads, for Business/Program, the initiation of major IT projects to improve existing systems and to add new capabilities. This involves (in collaboration with Program and IT) discovery, visioning, and preliminary planning for the IT portion of Program?s projects to meet Program needs, agile or waterfall or other acceptable project methodologies. Project initiation includes documenting the above, maintaining these documents, and assuring the quality of such documents. (15%)

EJF2. Oversees projects. Utilizes Program and IT project management experience and expertise to oversee projects, ensuring quality outcomes for Program. Outcomes include desired scope, cost, schedule, and quality of solution as well as project delivery. Customer satisfaction is a key outcome. Directs and evaluates the project budgets, schedules, work plans, and resource requirements developed by others. Ensures appropriate project artifacts through directing others and providing quality assurance. Oversight includes agile or waterfall or other acceptable project methodologies. (15%)

EJF3. Directly leads projects. Utilizes Business/Program and IT project management experience and expertise to directly lead project teams, ensuring quality outcomes for Program. Directly creates project scope statements, estimates project costs, determines quality measures and plans to ensure quality outcomes for project deliverables. Conducts projects collaboratively with Program and IT. Accountable for project outcomes and customer satisfaction. Leading projects includes agile or waterfall or other acceptable project methodologies. (15%)

EJF4. Manages issues and risks. For assignments, creates or oversees the creation of issue and risk registers, regularly evaluates the content of risk registers. Directly documents issues and risks or ensures appropriate documentation. Directly devises mitigation action items and correction actions suitable for the project and agency. Assesses for ancillary risks. Creates and follows escalation procedures ? timely ? to avoid adverse impacts to the agency or project or project outcomes. The format for managing issues and risks includes agile or waterfall or other acceptable project methodologies. (15%)

EJ5. Coordinates with or manages outside parties. Works with parties outside of the agency to successfully complete projects. Outside parties include other Texas state agencies, agencies in other states, private contractors, and vendors. Effectively communicates and coordinates project visions, goals, schedules, and deliverables across parties. Performs quality assurance and quality control of non-HHSC parties engaged in projects. (15%)

EJF6. Manages stakeholders. Ensures stakeholder engagement through conducting stakeholder analysis and creating stakeholder registers. Evaluates potential impacts to projects based on stakeholder positioning. Determines, through analysis, needed organizational change management, including additional assessments, ongoing assessments, communications, surveys, and trainings. Directly completes or oversees the same. Accountable for delivering high levels of customer service and customer satisfaction. Exceptional meeting facilitation, presentation, interpersonal communication delivery, verbal and written. (15%)

EJF7. Project status. Develops the status for projects directly leading and assures the quality and accuracy of projects being overseen. Participates in project and portfolio reporting cycles and supports portfolio and other team processes through creating and delivering status reports, overseeing and assuring the quality of others? status reports, active participation, and process improvement. Project status reporting includes agile or waterfall or other acceptable project methodologies. (5%)

EJF8. Performs other duties and work as assigned. (5%)


Knowledge Skills Abilities:
? Project management and agile ways of working
? System Development Life Cycle (SDLC)
? Application development and SaaS implementation
? Stakeholder management
? Business analysis, requirements collection, and documentation
? Business/Program project oversight
? IT project oversight
? Lead diverse teams
? Work independently as well as part of various teams
? Oral and written communication, adapting to audiences, from staff to executives
? Facilitate meetings and speak publicly, adapting to audiences, from staff to executives
? Facilitate or provide training, as needed
? Structure own work and the work of others
? MS Office applications
? Solve problems
? Resolve conflicts
? Customer service
? Process improvement
? Enterprise systems (CMBHS, BHSMS, MBOW, TMHP, Tableau, Salesforce, SharePoint)


Registration or Licensure Requirements:
Prefer: Project Management Professional (PMP), Professional Program Manager (PgMP), or similar project management certification and Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or similar agile certification.

Initial Selection Criteria:
Graduation from an accredited four-year college or university in a related field and additional coursework. Relevant certifications (see preferred above). Experience as a product owner and a project manager. Experience delivering, or helping deliver, App Dev and COTS solutions as product owner and project manager. Experience with the state as program and IT product owner and project manager.



Additional Information:
Req ID 481987

MOS Code:
No direct military equivalent.


HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Product Owner - Project Manager, Other , Wichita Falls, Texas