Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: June 12, 2021
Are you a results-oriented, devoted and compassionate individual
looking to advance your career working with all levels of
eligibility staff to assist the most vulnerable citizens of Texas
in need of food, medical care, cash assistance and other social
If so, the Texas Health and Human Services Commission (HHSC) is
looking for individuals who want to join Access and Eligibility
Services (AES), Eligibility Operations (EO) division an energizing,
multi-faceted team working in a high-performing and innovative
environment. AES provides an integrated and streamlined approach to
connect individuals to services and supports that: reduce
institutionalization, allow individuals to remain in their
communities, and promote economic and personal self-sufficiency.
AES is built upon its? core values of respect, ownership,
collaboration, and integrity with a goal of delivering
best-in-class customer service to clients and stakeholders.
Our staff are well organized leaders who are able to multi-task,
thrive in a challenging, fast-paced and evolving environment, have
good communication skills, a positive attitude, strong work-ethic
and a desire to help and mentor others. If you also possess these
skills, then we are looking for you. We want you on our team!
Manages eligibility unit supervisors at benefit offices and out
stationed sites. Responsible for providing program and technical
assistance, as well as coaching and development of team
supervisors, workers, and clerical staff. Work involves planning,
developing, implementing, and monitoring Access and Eligibility
Services programs. Works under general direction with extensive
latitude for use of initiative and independent judgment. Job
requires highly-driven individuals with a high degree of ethics and
integrity, good communication, interpersonal and analytical skills,
and the ability to make effective decisions. This position may
require up to 40% of travel.
Essential Job Functions:
Manages operations to ensure delivery of eligibility services in a
timely and accurate manner according to state and federal
regulations. Develops and maintains systems to monitor operations
and ensure compliance with policies and procedures in assigned
area. Collects, organizes, analyzes, and prepares material in
response to requests for information, complaints, and reports.
Review and approves all staffing and personnel actions, evaluates
program operations to recommend modifications and develop
efficiencies when needed and provides a variety of narrative and
statistical reports regarding performance standards and staffing
needs. Works with the general public, regional management, and
State Office staff to resolve inquiries/issues in an effective and
timely manner. Participates in program analysis with regional
management staff. Selects, manages, and develops staff through
conferences, mentoring, training, and performance appraisal.
Manages time and leave, payroll, and personnel actions. Must be
able to work occasional overtime, as required by management,
outside of normal hours of operation, which may include weekends
when called upon. Must be able to work in a demanding, rapid-paced
and developing environment.
Knowledge Skills Abilities:
? Local, state, and federal laws and regulations related to agency
? Cash Assistance, SNAP (Food Stamps), and/or medical eligibility
programs, including Medicaid for the elderly and people with
disabilities, pregnant women, families, and/or children.
? Establish and maintain effective monitoring systems.
? Develop and evaluate administrative policies and procedures.
? Develop and establish effective working relationships.
? Plan, organize, assign, and monitor work.
? Gather, assemble, correlate, and analyze facts.
? Managing customer service operations and supervising staff.
? Making decisions and solving problems involving varied levels of
complexity, ambiguity, and risk
? Selecting, managing, and developing staff.
? Monitoring and evaluating unit performance and developing
appropriate corrective action plans.
? Training, directing and monitoring the work of others.
? Communicating effectively, orally and in writing.
? Operating a personal computer and use of software such as
Microsoft Office applications.
Registration or Licensure Requirements:
Initial Selection Criteria:
Sixty (60) semester hours from an accredited college or university
Degree from an accredited college or university preferred.
Experience can be substituted for the education requirement on a
year for year basis.
Minimum of 3 years? experience in supervising a Medicaid for the
elderly and people with disabilities (MEPD), SNAP (Food Stamps),
Medicaid, and/or Cash Assistance program/unit or 18 months
experience supervising a MEPD, SNAP (Food Stamps), Medicaid, and/or
Cash Assistance program/unit plus a minimum of three years?
experience as a worker III (lead worker) equivalent or above
providing support for eligibility units required.
Current experience within two (2) years of Medicaid programs for
the elderly and people with disabilities, SNAP, cash assistance,
and/or other Medicaid programs required.
Experience in planning, developing, implementing, and monitoring
individual/unit performance improvement plans to enhance employee
and/or unit performance required.
Experience leading, managing, mentoring, and developing staff with
varied skill levels and experience required.
Experience performing multiple tasks in a timely manner
Proficient experience using computer software such as Microsoft
Word, Excel, and Outlook required.
Application indicates willingness to work beyond normal work hours
of 8AM-5PM as needed/required.
Application indicates the willingness to travel.
Current TIERS and Eligibility Workload Management System (EWMS)
Number of positions to be filled: 1. PN 43730. Location of position
to be filled:
5455 Blair Rd, Dallas, TX 75231.
Applicants may not have a history of substantiated fraudulent
activity against HHSC or any programs it administers. Applicants
who have a non-fraud overpayment with an outstanding balance must
agree to repay the overpayment balance as a condition of
employment. This position may require up to 40% of travel.
Requisition ID: 484512
There is no direct military code equivalent. For more information
see the Texas State Auditor?s Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , Program Manager, Other , Wichita Falls, Texas
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