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Express Service Advisor

Company: Nissan of Wichita Falls
Location: Wichita Falls
Posted on: November 24, 2022

Job Description:

*Responsibilities: *

* --- Obtain customer and vehicle information;
* --- Performing a vehicle walk-around;
* --- Advising customers on any needed repair/maintenance work to their vehicle while keeping the customer's best interests in mind;
* --- Prepare a complete and accurate estimate of cost for labor and parts;
* --- Establish follow up time;
* --- Oversee flow of Express Drive Lane. Ensure that customers receive prompt, courteous, and effective service;
* --- Provide Customers with WORLD CLASS Experience;
* --- Communicate additional repair and service needs to the customer based on vehicle inspection;
* --- Explain all completed work and charges to customers;
* --- Review results of customer satisfaction surveys with Service Manager;
* --- Verify that the final invoice reconciles with the work performed on the repair order;
* --- Keeping customer informed of service specials, completion times and service expenses;
* --- Verifies that final invoice matches with the work performed on repair order;
* --- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system;
* --- Develops estimates by costing materials, supplies and labor; calculating customer's payment, including deductibles.

*Requirements: *

* --- Time management skills;
* --- Fantastic communication skills with your customers;
* --- KPI focused;
* --- High Volume/Fast Paced work Environment;
* --- Automotive knowledge or dealership experience is a plus but is not required - we are willing to train the right individual;
* --- Knowledge of automobiles.
* --- Work in a fast-paced environment.
* --- High volume mentality;
* --- Organized and friendly personality;
* --- Willing to submit to a pre-employment background check & drug screen;
* --- Individuals employed in this position must be able to establish rapport and build relationships with customers;
* --- Individuals employed in this position must demonstrate sufficient computer literacy;
* --- Great customer service skills;
* --- Open to be a friendly teammate;
* --- Consistent record of service and sales success.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* Day shift
* Weekend availability
Supplemental pay types:
* Bonus pay
* Commission pay

Ability to commute/relocate:
* Wichita Falls, TX 76309: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Nissan of Wichita Falls, Wichita Falls , Express Service Advisor, Other , Wichita Falls, Texas

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