District Support Lead
Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: May 19, 2023
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Job Description:
The Community Partner Program (CPP) District Support Lead (DSL)
works under general supervision, with moderate latitude for the use
of initiative and independent judgment. The DSL reports to the
District Supervisor and collaborates with internal and external
stakeholders to expand awareness of CPP programs. In addition, the
DSL supports the Community Support Specialists (CSS) and provides
expertise in various HHSC benefits programs such as Medicaid,
Children's Health Insurance Program (CHIP), and the Supplemental
Nutrition Assistance Program (SNAP). The DSL work involves
providing consultative services and sharing best practices and
resources with Community Partners. Responsibilities include team
support in absence of supervisor; CSS support, partner recruitment;
coordination of stakeholder engagement; participation in program
development; planning, implementation, analysis and evaluation
activities; and, delivery of training and informational
presentations. The DSL will work both independently and as a member
of a team in which staff are in various office locations across the
state. Community engagement and partner support may often require
work outside of regular hours. The DSL will travel up to 70-80%
within their assigned region and occasionally to other work
locations. The DSL will also perform other duties as assigned or
required to maintain efficient department operations.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance
with agency leave policy, and willing to utilize personal vehicle
to travel 70-80% of the time.
Supervisory Support 15%
Supports the District Supervisor with day to day management and
training of staff. Acts as the Districts point of contact in the
absence of the District Supervisor. Holds meetings, provides
directions to staff, assists in performance review and staff
development, including coaching and counseling.
Partnership Recruitment and Retention 25%
Conducts assessment of governmental, faith- and community-based
organizations within the assigned region (County/Counties).
Identifies prospective governmental, faith- and community-based
organizations to assist leadership in meeting yearly recruitment
goals for program expansion. Engages, informs, and educates local
organizations to recruit new Community Partners and maintains a
record of all recruitment activities. In accordance with the CPP
recruitment plan, DSL will conduct recruitment presentations,
identify potential community partners, and achieve recruitment
goals for the year. Assists with onboarding of new community
partner organizations by coordinating and collaborating with CPP
staff to formalize partnerships via a non-financial agreement.
Program Support and Training 30%
Will provide ongoing support, training, and technical assistance.
Program support includes technical assistance, troubleshooting and
problem solving, in-person visits and remote contacts, training,
newsletters, and presentations.
Plans, coordinates, and facilitates stakeholder meetings to provide
programmatic updates and training. Training includes information on
HHSC benefits programs, CPP policies and procedures, and
YourTexasBenefits.com. Assist with Community Partner Program
Forums. Represents HHSC at external stakeholder meetings, events,
and workshops, as requested.
Data Collection, Assessment/Evaluation, and Program Development
20%
Documents information on all program activities using the HHS
designated database. Participates in ongoing evaluation, data
collection, and quality improvement initiatives to strengthen the
work of the CPP. Identifies and analyzes self-service data and
assists in reviewing, verifying and resolving trends in CPP,
eligibility, and TIERS data collected through the self- service
application, CPP Website, and State Portal. Identifies trends and
best practices, provides recommendations for projects and
opportunities for improvement, and assists in preparing program and
evaluation reports.
Other Duties 10%
Performs other duties as assigned.
Participating and/or serving in a supporting role to meet the
agency's obligations for disaster response and/or recovery or
Continuity of Operations (COOP) activation. Such participation may
require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Knowledge of HIPAA and other privacy laws and policies.
Knowledge of HHSC Community Partner Program.
Knowledge of SNAP, TANF, Medicaid, CHIP, Healthy Texas Women, and
MEPD programs.
Knowledge of HHS benefit eligibility policy, processes, procedures,
and systems.
Knowledge and skills for communicating and coordinating with
diverse groups/staff.
Skill in effective communication both orally and in writing.
Skill in program organization, administration, and problem
solving.
Skill in meeting facilitation, organization, and planning.
Skill in providing individual and group training and technical
assistance related to technology and program.
Skill in meeting project goals and deliverables; managing multiple
and competing priorities; and tracking, monitoring, and evaluating
project progress.
Skill in identifying problems, evaluating alternatives, and
implementing solutions.
Ability to provide proof of a valid drivers license.
Ability to utilize personal vehicle to travel 70-80% of the
time.
Ability to use personal computer application software (Microsoft
Word, Excel, Access, and Outlook).
Ability to navigate TIERS, State Portal, Workflow Management
Systems, YourTexasBenefits.com, and the mobile app to provide
information and solve issues.
Ability to translate technical information into easily
understandable language.
Ability to work independently.
Ability to interact effectively and professionally with persons
from diverse cultural, socioeconomic, educational, racial, ethnic,
and professional backgrounds.
Ability to maintain effective working relationships with managers,
co-workers, the public, stakeholders, government officials, and
partners.
Ability to provide accurate and best in-class customer service.
Ability to use technology, as well as troubleshoot, problem solve,
and train others to use technology (i.e., websites, databases,
software).
Registration or Licensure Requirements:
Possession of a valid US drivers license.
Initial Selection Criteria:
1. Experience with HHSC benefits programs including SNAP, TANF, and
Medicaid.
2. A minimum of two years professional experience working
with/using any of the following systems: TIERS, State Portal,
Workflow Management System, YourTexasBenefits.com, and/or the
YourTexasBenefits.com mobile app.
3. Experience in providing support, guidance and technical
assistance with programmatic requirements and different
technologies.
4. A minimum of six months professional experience working directly
with the Community Partner Program.
Additional Information:
MOS Code:
1573
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
- Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
interview.
Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , District Support Lead, Other , Wichita Falls, Texas
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