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District Support Lead

Company: North Texas State Hospital - Wichita Falls Campus
Location: Wichita Falls
Posted on: May 19, 2023

Job Description:

The Community Partner Program (CPP) District Support Lead (DSL) works under general supervision, with moderate latitude for the use of initiative and independent judgment. The DSL reports to the District Supervisor and collaborates with internal and external stakeholders to expand awareness of CPP programs. In addition, the DSL supports the Community Support Specialists (CSS) and provides expertise in various HHSC benefits programs such as Medicaid, Children's Health Insurance Program (CHIP), and the Supplemental Nutrition Assistance Program (SNAP). The DSL work involves providing consultative services and sharing best practices and resources with Community Partners. Responsibilities include team support in absence of supervisor; CSS support, partner recruitment; coordination of stakeholder engagement; participation in program development; planning, implementation, analysis and evaluation activities; and, delivery of training and informational presentations. The DSL will work both independently and as a member of a team in which staff are in various office locations across the state. Community engagement and partner support may often require work outside of regular hours. The DSL will travel up to 70-80% within their assigned region and occasionally to other work locations. The DSL will also perform other duties as assigned or required to maintain efficient department operations.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy, and willing to utilize personal vehicle to travel 70-80% of the time.

Supervisory Support 15%
Supports the District Supervisor with day to day management and training of staff. Acts as the Districts point of contact in the absence of the District Supervisor. Holds meetings, provides directions to staff, assists in performance review and staff development, including coaching and counseling.

Partnership Recruitment and Retention 25%
Conducts assessment of governmental, faith- and community-based organizations within the assigned region (County/Counties). Identifies prospective governmental, faith- and community-based organizations to assist leadership in meeting yearly recruitment goals for program expansion. Engages, informs, and educates local organizations to recruit new Community Partners and maintains a record of all recruitment activities. In accordance with the CPP recruitment plan, DSL will conduct recruitment presentations, identify potential community partners, and achieve recruitment goals for the year. Assists with onboarding of new community partner organizations by coordinating and collaborating with CPP staff to formalize partnerships via a non-financial agreement.

Program Support and Training 30%
Will provide ongoing support, training, and technical assistance. Program support includes technical assistance, troubleshooting and problem solving, in-person visits and remote contacts, training, newsletters, and presentations.
Plans, coordinates, and facilitates stakeholder meetings to provide programmatic updates and training. Training includes information on HHSC benefits programs, CPP policies and procedures, and YourTexasBenefits.com. Assist with Community Partner Program Forums. Represents HHSC at external stakeholder meetings, events, and workshops, as requested.

Data Collection, Assessment/Evaluation, and Program Development 20%
Documents information on all program activities using the HHS designated database. Participates in ongoing evaluation, data collection, and quality improvement initiatives to strengthen the work of the CPP. Identifies and analyzes self-service data and assists in reviewing, verifying and resolving trends in CPP, eligibility, and TIERS data collected through the self- service application, CPP Website, and State Portal. Identifies trends and best practices, provides recommendations for projects and opportunities for improvement, and assists in preparing program and evaluation reports.

Other Duties 10%
Performs other duties as assigned.

Participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
Knowledge of HIPAA and other privacy laws and policies.
Knowledge of HHSC Community Partner Program.
Knowledge of SNAP, TANF, Medicaid, CHIP, Healthy Texas Women, and MEPD programs.
Knowledge of HHS benefit eligibility policy, processes, procedures, and systems.
Knowledge and skills for communicating and coordinating with diverse groups/staff.
Skill in effective communication both orally and in writing.
Skill in program organization, administration, and problem solving.
Skill in meeting facilitation, organization, and planning.
Skill in providing individual and group training and technical assistance related to technology and program.
Skill in meeting project goals and deliverables; managing multiple and competing priorities; and tracking, monitoring, and evaluating project progress.
Skill in identifying problems, evaluating alternatives, and implementing solutions.
Ability to provide proof of a valid drivers license.
Ability to utilize personal vehicle to travel 70-80% of the time.
Ability to use personal computer application software (Microsoft Word, Excel, Access, and Outlook).
Ability to navigate TIERS, State Portal, Workflow Management Systems, YourTexasBenefits.com, and the mobile app to provide information and solve issues.
Ability to translate technical information into easily understandable language.
Ability to work independently.
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds.
Ability to maintain effective working relationships with managers, co-workers, the public, stakeholders, government officials, and partners.
Ability to provide accurate and best in-class customer service.
Ability to use technology, as well as troubleshoot, problem solve, and train others to use technology (i.e., websites, databases, software).

Registration or Licensure Requirements:
Possession of a valid US drivers license.

Initial Selection Criteria:
1. Experience with HHSC benefits programs including SNAP, TANF, and Medicaid.
2. A minimum of two years professional experience working with/using any of the following systems: TIERS, State Portal, Workflow Management System, YourTexasBenefits.com, and/or the YourTexasBenefits.com mobile app.
3. Experience in providing support, guidance and technical assistance with programmatic requirements and different technologies.
4. A minimum of six months professional experience working directly with the Community Partner Program.

Additional Information:

MOS Code:

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

- Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: North Texas State Hospital - Wichita Falls Campus, Wichita Falls , District Support Lead, Other , Wichita Falls, Texas

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