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Company: Union Square Credit Union
Location: Wichita Falls
Posted on: May 24, 2023

Job Description:

_*Interested in joining the Union Square team?*_

_Recently certified as a Great Place to Work -, Union Square offers competitive salaries and robust benefits including credit union paid medical & dental insurance, telemedicine, life & disability insurance, long term care, voluntary vision insurance and paid time off. We also provide several employee discounts, an employer-sponsored 529 plan, and a generous 401(k) retirement plan._

_We believe in the advancement of our employees and offer several promotional opportunities throughout the year. Union Square provides a work culture that is progressive, empowering, fun, and team-oriented._


Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.


The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

* Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.

* Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status.

* Notify co-signers regarding the status of delinquent accounts.

* Update files and system accounts via the credit union's delinquent loan recovery system.

* Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.

* Research changes as they may affect the status of a loan repayment.

* Assist members with delinquent real-estate loans to resolve delinquency.

* Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.

* Determine when loan collateral should be repossessed, and serve as a liaison with attorneys or agencies in handling repossession of collateral.

* File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.

* Investigate and correct discrepancies in loan applications and credit bureau reports.


High School Diploma/GED is required.


2+ years of experience in the finance industry with a concentration in collections, repossession, and customer service is preferred. Must have a valid driver's license. Knowledge of fundamentals of lending and loan collection concepts and practices. Knowledge of collections to include legal aspects, bankruptcy, and repossession. Knowledge of state and federal laws governing consumer and real property lending. Excellent problem solving, oral, and written communication skills. Excellent telephone manners and techniques. Ability to collect, analyze, and interpret data. Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software.

_Union Square Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

Job Type: Full-time

Pay: $14.26 - $15.50 per hour


* 401(k)

* 401(k) matching

* Dental insurance

* Employee assistance program

* Employee discount

* Flexible schedule

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Physical setting:

* Office


* Monday to Friday

Supplemental pay types:

* Bonus pay

Application Question(s):

* Are you at least 18 years of age or older?


* High school or equivalent (Required)


* Collections: 1 year (Preferred)

* Customer service: 1 year (Preferred)

Work Location: In person

Keywords: Union Square Credit Union, Wichita Falls , Collector, Other , Wichita Falls, Texas

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