Client Engagement Specialist (Reactivation Focus)

Company: Staples, Inc.
Location: Lewisville
Posted on: May 8, 2024

Job Description:

Staples is business to business. You're what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. - -
-What you'll be doing:
- - - - Engage customer through phone, video, and/or digital tools to drive incremental sales growth and customer retention -
- - - - Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams -
- - - - Influences on the spot pricing decisions to cultivate a seamless customer experience -
- - - - Grow/win back revenue by consistently meeting high velocity activity goals outbound dials, sell time, and live contacts, and opportunities created
- - - - Manage sales funnel to close opportunities -
- - - - Drive sales and margin growth through outbound sales activities -
- - - - Drive customer engagement through proactive customer engagements -
- - - - Responsible for identifying and winning opportunities through funnel process leading to hitting reactivation targets -
- - - - Integrates feedback from customers into their sales approach
- - - - Works to provide Staples solutions and value to customer challenges and situations. -
- - - - Provides critical feedback from customers to leadership and support teams. -
- - - - Price negotiations -
- - - - Proactive customer facing communication both written and over the phone. -
-What you bring to the table:
- - - - Strong drive and a desire to win -
- - - - Solution oriented, self-starter and results oriented -
- - - - Strong aversion to complacency -
- - - - Ability to work in a team sales environment -
- - - - Ability to view rejection as a learning opportunity and double down on next best actions -
- - - - Strong phone presence -
- - - - Coachable, able to incorporate feedback -
- - - - Strong communication skills;---active listener -
- - - - Strong organization and time management skills -
What's needed- Basic Qualifications
- - - - High School Diploma or GED
- - - - 0-2 years account management or related experience
- - - - 1+ year experience with MS Word, Outlook, Excel and PowerPoint - -
- - - - Ability to work on-site at least 3 days / week
-What's needed- Preferred Qualifications
- - - - Bachelor's degree preferred -
- - - - 1+ years account management experience preferred - -
We Offer:
- - - - Inclusive culture with associate-led Business Resource Groups
- - - - Flexible PTO and Holiday Schedule
- - - - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
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Keywords: Staples, Inc., Wichita Falls , Client Engagement Specialist (Reactivation Focus), Other , Lewisville, Texas