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Customer Advocate

Company: Kelly Services
Location: Wichita Falls
Posted on: July 8, 2019

Job Description:

Kelly Services Inc. is currently seeking to place multiple Customer Advocates for a well-known healthcare company in Wichita Falls, TX.

Snap Shot:



  • Pay Rate: $12.66/hour

  • Type: Temp to Hire

  • Start Date: Monday, August 19th

  • Work Hours: 8AM-6PM (8 hour shift)

  • Work Days: Monday-Friday, Some Saturdays may be required

  • 10 Weeks Paid Training

    Essential Functions:



    • Respond to customer telephone inquiries within a call center environment

    • Proficient problem-solving approach to quickly determine customer needs

    • Provide resolutions by delivering accurate information while following performance goals and objectives

    • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

    • Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety

      Minimum Skill Requirements:



      • High school diploma or equivalent

      • 1 year call center experience

      • Ability to prioritize and multitask

      • Proven ability to learn quickly and adapt to change

      • PC navigation and data entry skills

      • Good oral and written communication skills

      • Knowledge of medical terminology

        IMPORTANT INFORMATION: This position is not being recruited by your local Kelly branch. To be considered for this position, please submit your resume online or email amym530@kellyservices.com.

        #MD2019Why Kelly--?

        At Kelly

        Services--, we work with the best. Our clients include 95 of the Fortune

        100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.

        About

        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Wichita Falls , Customer Advocate, Other , Wichita Falls, Texas

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