Customer Service Representative
Company: Scheduling Experts
Location: Wichita Falls
Posted on: June 13, 2022
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Job Description:
Job Description We are looking for a customer-oriented service
representatives. A customer service representative, or CSR, will
act as a liaison, provide product/services information and resolve
any emerging problems that our customer accounts might face with
accuracy and efficiency. The best CSRs are genuinely excited to
help customers. They---re patient, empathetic, and passionately
communicative. They love to talk. Customer service representatives
can put themselves in their customers--- shoes and advocate for
them when necessary. Customer feedback is priceless, and these CSRs
can gather that for you. Problem-solving comes naturally to
customer care specialists. They are confident at troubleshooting
and investigate if they don---t have enough information to resolve
customer complaints. The target is to ensure excellent service
standards, respond efficiently to customer inquiries and maintain
high customer satisfaction. Responsibilities Manage large amounts
of incoming calls Generate sales leads Identify and assess
customers--- needs to achieve satisfaction Build sustainable
relationships and trust with customer accounts through open and
interactive communication Provide accurate, valid and complete
information by using the right methods/tools Meet personal/customer
service team sales targets and call handling quotas Handle customer
complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution Keep records of
customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the
extra mile to engage customers Skills Proven customer support
experience or experience as a client service representative Track
record of over-achieving quota Strong phone contact handling skills
and active listening Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different
types of characters Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively High
School Diploma Company Description SOLUTIONS Telephone Answering
Service Virtual Receptionist Employee Reporting Service Call Center
Solutions Inbound Sales and Order Taking Customer Service Help desk
Lead capture Event Registration Employee Reporting Service Dealer
Locator Appointment Scheduling Inbound Direct Response Automated
Messaging Services Voice Mail Service
Keywords: Scheduling Experts, Wichita Falls , Customer Service Representative, Sales , Wichita Falls, Texas
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